Job at a glance
Lettings & Sales Co-ordinator We are looking for an organised, proactive and customer-focused Lettings & Sales Coordinator on behalf of our established client, to take responsibility for their effective day-to-day management of a portfolio of residential properties. You will oversee property compliance, maintenance, inspections, tenant check-ins and check-outs, viewings and new property onboarding, while acting as a key point of contact for landlords, tenants and contractors.
The role requires excellent attention to detail, strong communication skills and the ability to manage multiple priorities while ensuring properties remain compliant, well maintained and professionally managed. Key Responsibilities Property Compliance & Safety Manage statutory property compliance requirements, ensuring inspections and certificates are completed before expiry. Coordinate remedial works with qualified and approved contractors.
Monitor outstanding compliance actions through to satisfactory completion. Check certificates and documentation for accuracy and maintain clear, up-to-date electronic records. Escalate any significant compliance or safety concerns promptly. Maintenance & Repairs Act as a key point of contact for tenants and landlords regarding maintenance and repair issues. Log, prioritise and coordinate maintenance requests, ensuring appropriate response times.
Obtain quotes, instruct contractors and coordinate access and completion of works. Monitor ongoing repairs to ensure quality, timescales and agreed standards are met. Keep landlords and tenants informed and ensure issues are fully resolved. Property Viewings Arrange and conduct professional property viewings with prospective tenants. Provide accurate information regarding properties, local amenities and tenancy requirements.
Assess prospective tenants and provide appropriate feedback to the lettings team or landlord. Follow up after viewings and support the progression of applicants. Tenant Check-In & Check-Out Coordinate all pre-tenancy documentation, including tenancy agreements, compliance documentation and deposit protection requirements. Conduct professional tenant check-ins, including meter readings, key handovers and provision of relevant information.
Ensure tenant responsibilities and key tenancy requirements are clearly communicated. Manage check-outs, recording property condition, meter readings and key returns. Compare check-out condition against inventories and identify damage or discrepancies. Prepare clear reports for landlords and support the resolution of end-of-tenancy issues and disputes. Property Inspections Arrange and conduct interim property inspections throughout tenancies.
Assess property condition, occupancy, cleanliness and compliance with tenancy requirements. Identify maintenance, health and safety or tenancy-related concerns. Produce accurate inspection reports and ensure required actions are followed through. New Property Onboarding & Landlord Management Meet prospective landlords and assess properties for the rental market. Provide professional advice regarding rental value, market demand, property preparation and relevant legal requirements.
Coordinate property preparation, compliance checks, photography and other requirements ahead of marketing. Maintain strong landlord relationships through regular communication and proactive updates. Provide feedback on enquiries, viewings, market interest and recommended works. Skills & Experience Essential Previous experience within lettings, estate agency or residential property management. Good understanding of the residential lettings process and tenant lifecycle.
Experience coordinating property maintenance, repairs and contractors. Strong understanding of property compliance and the importance of accurate records. Excellent organisational skills with the ability to manage multiple properties, deadlines and competing priorities. Excellent written and verbal communication skills. Professional, proactive