Job at a glance
Join M&S as a Security Officer, where you'll play a vital role in creating a safe, welcoming and secure environment for our customers and colleagues. This isn't just a security role, it's a role for people who stay calm under pressure, lead with professionalism and take pride in delivering great service while protecting our stores, people and products. We're looking for confident, customer-focused individuals who can combine strong awareness with a warm and approachable attitude.
You'll be a visible presence in store, helping customers feel supported while playing an important role in keeping the business safe and secure. -At M&S, our customers don't wait. You'll operate in a fast-paced retail environment, staying alert, responsive and ready to step in when needed. -Customer service is at the heart of the role. You'll create a welcoming store environment, greeting customers as they start shopping with us, while delivering professional support to both customers and colleagues.
-You'll help keep our stores safe and secure. From preventing loss and responding to incidents, to identifying risks and supporting safe ways of working, you'll play a key role in protecting the M&S environment. Being digitally confident is essential. You'll use store technology, including mobile reporting systems and body-worn cameras, to support store operations and incident management. -You'll stay calm under pressure.
Whether responding to challenging situations or supporting emergency procedures, you'll always act professionally and confidently. -Being a team player is crucial. You'll work closely with store colleagues to maintain high standards, support operations and create a positive environment for everyone. -Flexibility is vital. Retail moves fast and every day is different. You'll adapt quickly to changing situations to support the store when needed.
What we're looking for -Previous security experience is preferred -A valid SIA licence is desirable, although not essential -Strong communication and interpersonal skills -A calm, confident and professional approach -A proactive mindset with the ability to make sound decisions quickly -A genuine passion for customer service and keeping people safe All candidates must be able to provide a 5-year checkable work history within the UK.
This is a role where service, safety and professionalism come together every single day. Excellent Benefits -£13.58 per hour -Guaranteed 40+ hours per week -20% colleague discount (after a qualifying period) -Company-funded SIA licence renewal -Share Incentive Plan