Job at a glance
About the role Refer to you will be responsible for section What is in it for you At Tesco, we are committed to providing the best for you. As a result, our colleagues enjoy a unique, differentiated, market- competitive reward package, based on the current industry practices, for all the work they put into serving our customers, communities and planet a little better every day. Our Tesco Rewards framework consists of pillars - Fixed Pay, Incentives, and Benefits. Total Rewards offered at Tesco is determined by four principles - simple, fair, competitive, and sustainable. Salary - Your fixed pay is the guaranteed pay as per your contract of employment. Performance Bonus - Opportunity to earn additional compensation bonus based on performance, paid annually Leave & Time-off - Colleagues are entitled to 30 days of leave (18 days of Earned Leave, 12 days of Casual/Sick Leave) and 10 national and festival holidays, as per the company’s policy. Making Retirement Tension-FreeSalary - In addition to Statutory retirement beneets, Tesco enables colleagues to participate in voluntary programmes like NPS and VPF. Health is Wealth - Tesco promotes programmes that support a culture of health and wellness including insurance for colleagues and their family.
Our medical insurance provides coverage for dependents including parents or in-laws. Mental Wellbeing - We offer mental health support through self-help tools, community groups, ally networks, face-to-face counselling, and more for both colleagues and dependents. Financial Wellbeing - Through our financial literacy partner, we offer one-to-one financial coaching at discounted rates, as well as salary advances on earned wages upon request. Save As You Earn (SAYE) - Our SAYE programme allows colleagues to transition from being employees to Tesco shareholders through a structured 3-year savings plan. Physical Wellbeing - Our green campus promotes physical wellbeing with facilities that include a cricket pitch, football field, badminton and volleyball courts, along with indoor games, encouraging a healthier lifestyle. You will be responsible for Job Summary: This role is responsible for managing people operations activities in a virtual environment, including colleague data management,colleague reward, pay & benefits,assisting with people processes while ensuring compliance In this job, I’m accountable for: Following our Business Code of Conduct and always acting with integrity and due diligence and have these specific risk responsibilities: - Role modeling the Tesco values and leading by example in what I do and how I behave.
- Identifying operational improvements and finding solutions by applying CI tools and techniques - Provide a support and advice to individuals on all elements of the colleague life cycle - Ensure consistent application of people policies and procedures for UK and ROI colleagues - Provide advice and support based on Tesco UK business policy to UK and ROI Tesco colleagues - Take end to end ownership of a query till the time it is resolved - Work in partnership with other product and Tier team to provide quicker resolution - To identify and resolve gaps in the pay which has resulted in over or underpayment for a UK & ROI colleague - Demonstrate empathy and compassion in handling colleague-related queries and concerns, providing support and guidance with a caring and understanding approach - 80% of query management via tickets and 20% via calls - Deliver on agreed KPI and SLA within agreed quality standards - Need to have the understanding on how to manager sensitive data Key people and teams I work with in and outside of Tesco: People, budgets and other reso