Job at a glance
The Frontier Transformation Framework helps our customers become Frontier Firms: organizations where AI is not a tool added to the business but part of the operating system the business runs on. The single biggest reason AI programs stall is not the technology; 95% of AI pilots fail to deliver meaningful P&L impact because they are deployed without a value hypothesis, measure the wrong things, or never baseline before building.
Value Creation and Management is the discipline that closes that gap, turning AI from a cost center with unclear returns into a tracked investment with board-level visibility. The Frontier Transformation team is how the Microsoft Frontier Company, the organization this role sits within, delivers this: a small, senior human-agent team in which each member carries one of the Framework's eight capabilities into the customer, directs a set of digital co-workers to deliver at a scale headcount alone could not, and is designed to fade into a customer counterpart who can carry the work forward.
We are seeking a highly motivated Value Creation Lead to define, design, and prove the business value of AI and agentic investment across strategic customer engagements. In this role, you will own the Value Realization Framework end to end: surfacing where AI investment aligns with a customer's strategic objectives, building the value hypotheses and investment cases that unlock funding, declaring the measurement approach before anything is built, and proving realized outcomes against baselines once solutions are live.
You will operate at the intersection of finance, business strategy, engineering, and field delivery, working directly with CFOs, executive sponsors, account teams, Industry Business Architects, and delivery pods. This is a role for people who are equally comfortable in a CFO-led value workshop and in the detail of a P&L model, who can move from strategic ambition to a defensible financial figure, and who are energized by making value real rather than anecdotal.
You will help customers see, fund, and capture the value of becoming a Frontier Firm, while shaping the reusable value patterns, benchmarks, and playbooks that scale this discipline across industries. If you are excited by the opportunity to make AI investment measurable, fundable, and provable, this role is for you. Responsibilities Understanding Customer/Partner Technical Environment Gathers and propagates customer/partner insights from a broad range of stakeholders as well as the main business sponsor that will help shape and form both the definition and ongoing execution of the project.
Learns to adapt business models, plans, and solutions to insights. Works with customer/partner stakeholders (e.g., Enterprise Architects, Security Team, Development Team, Operations Team) and business sponsor to socialize both the business solution and the project approach to determine if changes are needed to the business solution. Where the cost of change is accepted by the customer, shares this feedback with the project team and the broader account team to make the necessary adjustments using mechanisms such as updating the solution approach and projected costs in presales and change requests in delivery.
Uses evidence-based approach to function as a customer advocate and drives awareness of insights with a view for improving Microsoft technologies, products, services, and offerings such that they can better meet customer/partner needs. Architecture Design and Deployment Leverages a structured approach to Architecture Projects using existing methodologies (e.g., Waterfall, Agile, Iterative) that make use of existing reference architecture and established architectural styles and design patterns.
Maintains an architecture description document, an architecture decisions log, and a requirements/constraints traceability matrix to ensure the rationale for the business solution's architecture is known and understood. Contributes to definition and documentation of t