Senior Casualty Claims Resolution Specialist - Southeast

Description Lead With Expertise. Deliver Impact That Matters. Grow With a Company That Invests in You. At Liberty Mutual, we show up for people in their toughest moments, and we show up for our employees with the same commitment. We are currently seeking a Senior Claims Resolution Specialist who brings deep technical expertise, sharp critical thinking, and a passion for doing whats right. If youre energized by the challenge of managing highexposure, complex, and catastrophic injury claims, and you want to work in an environment where professionalism, integrity, and empathy guide everything we do, this is the role for you.

What Makes This Role Special You Own the Complex Work Youll be the point person on severe and catastrophic auto and homeowners casualty claims, navigating litigation, partnering with counsel, and driving strategy. Your Expertise Is Valued Your judgment plays a key role in shaping outcomes. Youll influence decisions on some of our most significant claims, backed by leaders who respect your experience.

Flexibility Meets Purpose This role isremote or hybriddepending on location, with only a modesttwo days a month expectationif you live near a hub. Youll Keep Growing From advanced technical training to mentorship opportunities, were dedicated to helping you expand your impact. Competitive Bonus Opportunity External candidates with an activeFL or TX AllLines Adjuster License(CEs current) may qualify for a$2,500 signon bonus.

What Youll Do: Manage the investigation, evaluation, and resolution of complex auto and homeowners casualty claims. Assess coverage, liability, and damages; recommend settlement strategies and escalate appropriately for authority review. Identifies potential suspicious claims and refers to SIU and identifies opportunities for third party subrogation. Collaborate closely with trial counsel; attend mediations, arbitrations, trials, hearings, and conferences.

Prepare detailed litigation and trial reports for local management and Home Office. Communicate effectively with policyholders, witnesses, attorneys, and claimants to gather information and provide guidance. Responds to various written and telephone inquiries including status reports. Maintain accurate reserves, recommending increases on cases in excess of authority. Safeguard financial and confidential information across all claim files.

Oversee billing practices of outside and inhouse counsel to ensure compliance and cost efficiency. May assist as a resource to the team, stepping in for the Claims Team Manager when needed or mentoring colleagues; or representing the company on matters involving state or federal regulatory agencies. Participate in special projects at the direction of leadership. What You Bring - Ideal Experience Includes: 5+ years managing complex and litigated casualty claims Deep expertise handling severe to catastrophic injuries and fatalities Strong analytical thinking, negotiation skills, and sound judgment Ability to thrive in a fastpaced, highstakes environment Professionalism, empathy, and exceptional communication skills Southeast Casualty claims handling Where You Can Work If you live within 50 miles of one of our hub locations, the role is hybrid (2 days in office per month).

Otherwise, it may be fully remote. Candidates located in the Central or Eastern time zones would be most ideal as this position supports claims located in the Southeast Region. Hub Locations: Chandler, AZ Clifton Park, NY Columbus, OH Indianapolis, IN Lake Mary, FL Liberty Lake, WA Marlton, NJ Plano, TX Suwanee, GA Warrenville, IL Westborough, MA Travel:10% for mediations, arbitrations, trials, or inperson events.

Training That Sets You Up for Success Your growth begins on day one. Active engagement and reliable attendance during training are mandatory and crucial to your success in this highimpact role. Qualifications Must have an expert knowledge of coverage, liability, and complex claims handling procedures. Must be able to effectively h