Job at a glance
Role Purpose To assist on the delivery of the Claims Business Plan through management of claims issues arising from a designated book of business and development of nominated client relationships. Role responsibilities: • Delivery, through personal ownership and via the team, of a first class service to all customers. • Management of a portfolio of claims including more complex claims in the team - this may be achieved by personal ownership, working with a more experienced colleague or by oversight of a Claims Adjuster.
• Ownership of personal appraisal and objectives to include personal training and development to support delivery of the Claims Business Plan. • Ownership of nominated client relationships to ensure delivery of Claims services to support and develop business objectives. • Liaison with Underwriting team(s) regarding claims and wording issues at an individual and market level and to support profitable development of account(s).
• Ensuring fair customer outcomes & commerciality when decision making • To have a clear understanding of the company's risk appetites in terms of delegated authority, conduct and financial crime. • Championing the company values and work in accordance with the organisational behaviours. • To be aware of and comply with the relevant rules and regulations in relation to financial crime & conduct.
Technical Requirements: • Extensive knowledge of handling Special Risk claims (Political Risk, Trade Credit, Political Violence) in the Lloyd’s market. • An interest in handling a variety of business lines including Cyber, Intellectual Property and Product Recall. • In depth knowledge of the workings of the London market especially with regards to core business classes. • Understanding and knowledge of the market practices and duties and obligations of the parties.
• Microsoft Word, Excel, Access, Outlook, ECF. Skills and Behaviours: • Must be a team player, providing support to other members of staff and taking ownership of customer issues when required to. • Must be adaptable and willing to handle claims emanating from other classes of business. • Analytical Thinking. • Demonstrating Professionalism.