Job at a glance
Our friendly Customer Services Team provides support to the Wheelchair Service Clinics in Stoke and Staffordshire., You will be the Senior Customer Service Administrator who will work closely with one colleague who you will supervise but is based in our different clinic location. The team consists of Physiotherapists, Occupational Therapists, a Rehabilitation Engineer and Technical Support staff. You will be responsible to the Clinical Lead therapist and also to other Senior Clinicians on a day-to-day basis.
This is a busy service, and most of the team have been in post for many years, bringing a wealth of experience to help to give a warm welcome to a new team member., The post holder will manage the complex clinical scheduling and bookings of clinics to maximise capacity across multiple localities and clinicians. You will be responsible for supervising the other customer services team members. This post holder will lead on the data management and the reporting requirements of the service, along with other customer service duties including loading referrals onto the IT system, arranging clinic appointments, and dealing with telephone calls and emails.
Strong skills and experience in Microsoft Excel and Word will be required, to develop our information management processes. A key skill will be dealing with callers over the phone or face to face who are in distressing situations to ascertain facts, contact details and an accurate message. Ross Care provide clinically lead, high-quality wheelchair services on behalf of the NHS. Our friendly teams include OTs, Physiotherapists and Rehabilitation Engineers, providing services for all age ranges.
We operate across 40 regions in England and Wales, supporting over 400,000 wheelchair users each year and covering 45% of the population. We take great pride in the role we play in making a real difference in the lives of those who matter most - our patients and their families. Ross Care are a values-led organisation where people come first and whilst demand can often be high, our commitment to delivering high-quality care never wavers.
We foster an environment where every team member is included, supported and empowered to contribute ideas and shape how we deliver services. We are Committed to Sustainability and we take our environmental responsibilities seriously - tracking our carbon footprint, setting measurable targets, and continuously seeking new ways to reduce environmental impact.