Senior Director, Service Manager

At ABB , we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. This position reports to: ELSE Regional Manager Americas __ Your role and responsibilities: As the Senior Director, Service Manager you will lead the Electrification Service team in the West US region, which comprises 18 states across five time zones.

Additionally, you will manage a nationwide Digital Automation and Controls (DAC) Center of Excellence, with a team that is based in Sacramento, California. You will be responsible for P&L results with full accountability of running the day-to-day operations, integrate and develop processes that meet business needs across the organization, manage complex issues within functional areas of expertise, be involved in long-term planning, and contribute to the overall business strategy.

This role is contributing to the Electrification Services Division in the United States. You will be mainly accountable for: Lead end-to-end service execution and operational performance across the West Region, including responsibility for the national Digital Automation & Controls Center of Excellence (DAC COE). Own full regional P&L performance, driving financial results, productivity, operational excellence, customer satisfaction, and continuous improvement initiatives.

Direct multi-functional teams across manufacturing, assembly, project management, and field service to deliver high-quality service execution and consistent customer outcomes. Develop and execute regional and national services growth strategies in partnership with sales leadership and engineering teams, while building strong customer relationships and expanding service opportunities. Qualifications for the role: Bachelor's degree in business operations, electrical engineering, or similar is required 10+ years of experience in senior-level operations role in electrical engineering, safety, or electrical distribution environment 5+ years of experience managing or supervising operations team(s) Strong background in managing P&L for multiple lines of business Ability to travel up to 20% of the time What's in it for you?

More about us: ABB's Service Division partners with our customers to improve the availability, reliability, predictability and sustainability of electrical products and installations. The Division’s extensive service portfolio offers product care, modernization, and advisory services to improve performance, extend equipment lifetime and deliver new levels of operational and sustainable efficiency.

We help customers keep resources in use for as long as possible, extracting the maximum value from them, and then recovering and regenerating products and materials at the end of their useful life. What's in it for you: We want you to bring your full self to work—your ideas, your energy, your ambition. You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter.

Here, your work creates impact you can see and feel, every day. ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB. All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age,  race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRig