Senior IT Technician - Cyber Security

Posting Start Date: 03/09/2026 Job Id: 3077 School/Department: Advanced Manufacturing Research Centre Work Arrangement: Full Time (Hybrid) Contract Type: Permanent Closing Date: 01/10/2026 The University of Sheffield is a remarkable place to work. Our people are at the heart of everything we do. Their diverse backgrounds, abilities and beliefs make Sheffield a world-class university. We offer a fantastic range of benefits including a highly competitive annual leave entitlement (with the ability to purchase more), a generous pensions scheme, flexible working opportunities, a commitment to your development and wellbeing, a wide range of retail discounts, and much more.

Find out more about our benefits (opens in a new window) and join us to become part of something special. Overview As our new Senior IT Technician - Cyber Security, you will be an important member of the AMRC IT Support team, with a focus on responding to a wide range of IT security support tickets. You will play a key role in ensuring the AMRC IT estate is up to date, compliant and resilient against an evolving threat landscape.

Working alongside the AMRC Cyber Security Manager, University of Sheffield Security Operations Centre (SOC) and Information Security Assurance (IA) teams, your focus will be on technical measures - including device configuration, patching and implementing security controls and technologies to secure our end points. You will resolve both standard IT tickets and more complex ones. You will identify tickets relating to security vulnerabilities, threats, and non-compliant devices and assist in the response to security incidents and investigations.

You will work with the Cyber Security and Systems Managers to identify trends and seek to implement proactive, long-term centralised solutions or automations to mitigate risk and reduce recurring helpdesk tickets. For example; using scripts, group policy, and centralised software deployments. At the AMRC your work directly protects ground-breaking research and innovation at the intersection of industry and academia.

This role is based in Catcliffe, Rotherham but you will spend time on University campus with Information Security colleagues and may occasionally travel to AMRC sites in Wales and North West England, making a full UK driving license beneficial. Eligibility for elevated security clearance is essential, and the University will support the successful candidate through appropriate clearance processes.

Main duties and responsibilities Personal Skills Communication: Be a highly responsive and visible member of the AMRC and University IT Support and Information Security communities. Customer Skills: Deliver timely progress updates tailored to varying technical backgrounds of staff, students, visitors and external stakeholders. Knowledge Sharing: Advise and guide end users on information security. Collaboration: Collaborate with AMRC IT, University Information Security, and other stakeholders across the organisation.

Projects: Provide technical input for projects needing tailored security or enhanced standards. Technical Incident Response Support: As an important member of the AMRC IT Support team you will carry out some regular support activities, but will focus on picking up security tickets and responses. Vulnerability Management: Identify and patch vulnerabilities across mobile devices, laptops, desktops, and potentially some OT devices.

Critical Infrastructure: Assist the AMRC Systems Managers to patch or remediate security issues with critical infrastructure, including on premise and cloud environments. Adaptive Defence: Support our Cyber Security Manager in proactively refining technical security measures and countermeasures in direct response to the evolving threat landscape. Information Advocacy University Alignment: Work with our Cyber Security Manager and University SOC to align technology and processes and share best practices.

Information Champion: Serve as an Information Champion,