Job at a glance
Job Title: Senior Partner Success Manager (Remote) Job Description Join our award-winning One Concentrix team as a Senior Partner Success Manager (Remote) supporting one of the world's most innovative AI-native technology companies. This role operates at the intersection of AI, customer outcomes, partner performance, and business transformation in a fast-paced, high-growth environment where speed, ownership, and execution matter.
The Senior Partner Success Manager owns a defined portfolio of partner-led customer engagements and serves as the accountable business owner for customer outcomes, engagement health, risk mitigation, adoption, and value realization across that book of business. This individual is accountable for delivery quality, customer adoption, engagement health, partner performance, customer value realization, and overall portfolio success.
They are expected to independently assess situations, establish priorities, make informed business decisions, and take proactive action to improve outcomes across their portfolio. Success in this role requires maintaining detailed visibility into every active engagement, including customer objectives, implementation progress, adoption trends, delivery risks, milestones, partner performance, blockers, and business outcomes.
The Senior Partner Success Manager proactively identifies stalled or at-risk engagements, diagnoses root causes, coordinates resolution across internal and external stakeholders, and drives successful customer outcomes. This role serves as the operational leader across partner-delivered customer engagements, balancing customer success, partner accountability, delivery excellence, AI solution adoption, and operational scalability.
The ideal candidate combines strong relationship management skills with business acumen, program management discipline, customer success expertise, and technical fluency in Artificial Intelligence (AI), Large Language Models (LLMs), AI-enabled workflows, automation technologies, and enterprise software solutions. Candidates should have practical experience leveraging AI-driven business solutions and automation as part of their daily work.
KEY RESPONSIBILITIES Portfolio Ownership & Customer Engagement Success Own and actively manage a book of business consisting of multiple concurrent partner-led customer engagements, balancing priorities, allocating attention based on business impact, and ensuring successful outcomes across the portfolio. Maintain weekly visibility into each engagement's scope, timeline, milestones, blockers, implementation status, customer health, and adoption trends.
Act as the accountable owner for engagement success, making judgment calls regarding prioritization, escalation, intervention strategies, and risk mitigation activities when challenges emerge. Develop a deep understanding of customer goals, solution objectives, operational requirements, and success criteria. Coordinate seamless transitions from sales, implementation, deployment, and ongoing customer adoption phases.
Delivery Excellence & Engagement Management Conduct weekly engagement reviews across the portfolio, identifying stalled, delayed, deteriorating, or at-risk engagements and implementing intervention strategies designed to restore momentum and improve customer outcomes. Assess delivery plans, implementation approaches, project governance models, resource allocations, and customer readiness to identify risks before they impact outcomes.
Continuously prioritize resources, actions, and stakeholder engagement efforts across the portfolio based on customer impact, business value, risk exposure, and strategic importance. Track engagement progression against milestones, timelines, adoption metrics, and business objectives. Ensure customer deliverables are completed on time, within scope, and aligned to agreed success measures. Maintain a structured operating rhythm that promotes accountability, transparency, and execution excellence.
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