Job at a glance
This position supports Pointe East Apartments and The Landing in Fife, WA. This property has 166 total units. Feel free to visit the property website below to learn more about this location. Pointe East The Landing Apartments in Fife, Washington | Pet-Friendly Who We Are: 11Residential is a property management company specializing in residential multifamily properties in the Western United States.
Our mission is to provide a quality living environment that enriches the lives of our residents. We firmly believe that when employees feel valued, our communities prosper. Guided by our foundational principles of integrity, compassion, teamwork, inclusion, growth, and customer service, we are dedicated to fostering an engaging and supportive workplace culture. We are interested in finding talented individuals who are driven and empowered to become successful as they help build comfortable and welcoming communities.
Throughout our company, you will find the guidance and support needed to inspire and challenge you to achieve success. Come join Team 11 in shaping exceptional living spaces for all! Discover more at about us and our communities at https://www.11residential.com . Position Summary As a Senior Property Manager (Multi-Site), you will oversee the day-to-day operations and management of multiple designated communities, including leading and supporting a diverse team of property management professionals.
In this role, you will ensure exceptional service delivery, resident satisfaction, and overall operational efficiency. Your responsibilities will include leasing, marketing, financial management, staff supervision, and fostering a sense of community among residents. Additionally, you will partner with your Regional Property Manager, to help uphold 11 Residential’s operational standards and support the consistent application of company policies and procedures.
This position requires strong performance at your properties while effectively leading and managing your team members. What you'll be doing Maintain high property occupancy rates through effective resident retention strategies and tailored leasing and marketing approaches at multiple sites with an elevated unit count. Supervise maintenance and leasing staff, delegate tasks, provide training and coaching, and ensure timely completion of work across your sites.
Review and approve lease applications, ensuring compliance with company policies and standards. Stay informed about current market conditions and competition to optimize property performance. Increase revenue while managing controllable expenses, including revenue collections and delinquency control. Provide exceptional customer service to residents, promptly addressing any issues or concerns. Oversee maintenance operations to ensure timely completion of service requests and adherence to quality standards, including managing positive relationships with vendors and negotiating contracts.
Coordinate resident activities and communication, including monthly newsletters and community events. Prepare and deliver financial and marketing reports to stakeholders in a timely manner. Manage the property budget and adhere to budgetary guidelines and purchasing protocols. Maintain strong working knowledge of systems and processes such as Yardi Voyager, CRM IQ, RentCafé, HappyCo, Grace Hill, Employee Handbook, various new hire training materials, and other 11 Residential operational systems.
Continuously learn, utilize, and assist with various workplace applications and tools to expand your individual and the company’s capabilities. Conduct regular property inspections to maintain curb appeal and address maintenance needs. Collaborate with leadership and Human Resources on various functions, including recruitment, performance management, and employee relations. Maintain a flexible schedule to meet operational needs and varying schedule requirements.
Assist other properties, if neede