Senior Service Consultant

Senior Service Consultant Permanent | 37 Hours per Week Location: Bristol or Malvern | Hybrid Working Available Travel Required We’re partnering with a leading organisation operating across complex Defence and government environments to appoint an experienced Senior Service Consultant. This is an excellent opportunity for a senior service professional with strong experience across Service Design, Service Architecture and Service Development to play a key role in shaping high-quality, compliant and operationally sound solutions.

Working closely with customer-facing, bid, service and technical teams, you’ll provide subject matter expertise across the full service lifecycle, with a particular focus on Bid and Pre-Bid activity, service integration, support models and operational readiness. The Opportunity As Senior Service Consultant, you’ll provide specialist service lifecycle expertise across complex bids, programmes and customer engagements.

You’ll help shape service strategies and bid responses by ensuring customer requirements are fully understood, translated into practical service models and aligned to operational, technical and governance expectations. A key part of the role will involve working directly with Ministry of Defence and wider government stakeholders, alongside internal teams and delivery partners, to develop service solutions that are robust, compliant and ready for transition into live operation.

This is a highly collaborative role suited to someone who can combine deep service-management expertise with strong stakeholder engagement, commercial awareness and the ability to operate independently in complex environments. Key Responsibilities You’ll play a key role in shaping and delivering effective service solutions by: Acting as a subject matter expert across the service lifecycle, supporting bids, proposals and customer engagements.

Identifying customer and business requirements and translating them into appropriate service and support models. Developing costed service solutions and providing service lifecycle input into bid responses. Leading and contributing to Bid and Pre-Bid activities , ensuring service requirements are fully understood and clearly articulated. Operating autonomously and resolving complex service issues with minimal direction.

Ensuring proposed solutions align with established Service and Technical Operations policies, standards and processes . Influencing stakeholders across a range of levels to build alignment and achieve positive outcomes. Collaborating with Service Design and Transition, Service Operations and Technical Operations teams. Ensuring service design packages are fully developed, approved and ready to support successful Service Transition.

Applying knowledge of MoD bid processes, frameworks and governance requirements to shape compliant service inputs. Producing high-quality service documentation, support models and operational artefacts. Supporting the development of service integration, transition and operational-readiness strategies across the full service lifecycle. About You You’ll have significant experience within Service Design, Service Architecture or Service Development, ideally gained within large, complex or highly regulated organisations.

You will also have: Significant experience designing and developing service solutions within complex organisations. Demonstrable experience contributing to or leading Bid and Pre-Bid activity. Experience producing high-quality service inputs, support models and costed responses. Proven experience working within Ministry of Defence or wider government environments. Strong understanding of governance, service expectations, operational constraints and risk.

Experience shaping and contributing to MoD bid submissions. The ability to interpret complex requirements and align service solutions to relevant frameworks and standards. Experience producing compliant service documentation. A strong track record of engaging and influencing