Service Manager

A Vacancy at Chelsea and Westminster Hospital NHS Foundation Trust. The Specialist Care Division is seeking a motivated and ambitious individual to join our dynamic team, playing a key role in supporting the delivery of outstanding patient care across our Maternity and Neonatal Services at both Chelsea and Westminster Hospital and West Middlesex University Hospital. This is an exciting opportunity to contribute to innovative and patient-centred services while working alongside dedicated multidisciplinary teams in a rewarding and fast-paced healthcare environment.

The Service Manager is responsible for the delivery of high quality and efficient patient services in defined clinical areas. The Service Manager will assist the Deputy General Manager/General Manager and the Service Directors in the delivery of objectives across the Directorate as well as directly managing mutually agreed projects and service improvement initiatives. The post holder will work closely with nursing, midwifery, administrative and clinical teams to deliver excellent performance and achieve agreed productivity targets with main objectives for the role linked to ensure we : - deliver high-quality patient centred care - are the employer of choice - deliver better care at lower cost · The Service Manager will work closely and in partnership with other members of the Directorate's management team, in particular Service Directors and Matrons, to achieve agreed performance, financial productivity targets and clinical indicators.

· The Service Manager will support the Service Directors with the management of effective deployment of medical staff. · The Service Manager will ensure that line management of his or her staff is undertaken professionally and that each member of staff has an appraisal and development and training plan consistent with Directorate, Division and Trust objectives. Chelsea and Westminster Hospital NHS Foundation Trust is one of England's top-performing and safest trusts.

We operate two main acute hospital sites-Chelsea and Westminster Hospital and West Middlesex University Hospital-along with award-winning clinics across North West London. Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and children's services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us 'Good' in safety, effectiveness, care, and responsiveness, and 'Outstanding' in leadership and resource use.

We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex. We welcome applications for flexible working arrangements, accommodating requests where possible to support our staff and patient needs. The Trust is committed to equality and welcomes applications from all, regardless of background.

Adjustments can be made for disabled candidates. Early application is advised as vacancies may close once sufficient applications are received. If you haven't heard from us within three weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probationary period. Some roles may require weekend shifts at multiple sites. Operational Management · Provide hands-on operational management to designated areas of the Directorate, ensuring the delivery of services in line with expected service standards.

· Be accountable through the Deputy General Manager for the monitoring and delivery of key quality, productivity and performance targets. · On behalf of the Deputy General Manager, work closely with the Service Directors and Clinical Directors to assure up-to-date job plans and EWTD compliant working patterns for junior doctors, ensuring adequate medical staffing cover is in place to meet the clinical and operational needs of the service.

· Take responsibility for the investigation and co-ordination of complaints that are pred