Job at a glance
As a Sport Advisor (Sales Assistant), you are the face of our store and the primary connection to our customers. By providing expert advice to everyone from beginners to seasoned athletes, you ensure they leave with the right gear, the right service, and a great experience-whether in-store, online, or beyond. What You'll Do: Deliver exceptional customer experiences by providing tailored product and service solutions: Provide Excellent Customer Service: Connect with customers across all channels (in-store, online, social media) to understand their needs and guide them towards the best solutions for their sporting activities.
Offer a Range of Solutions: Present various products and services that meet diverse needs and budgets, including new items, used gear, rentals, and subscriptions. Build Relationships: Cultivate positive relationships with customers to foster loyalty and encourage them to return for future purchases. Promote Products and Services: Actively promote and sell our offer through various channels, including in-store interactions, online platforms, and social media engagement.
Facilitate Smooth Transactions: Offer different payment options and provide basic repair and personalisation services to enhance the customer experience. Create a welcoming and accessible store environment that encourages customers to explore our diverse range of sports products and solutions: Create a Welcoming Environment: Design and maintain customer-friendly store layouts that are accessible, safe, and encourage exploration of our sports products and solutions.
Facilitate Informed Choices: Ensure clear and accessible product information to help customers make informed decisions about their purchases. Guarantee Product Availability: Maintain accurate stock levels and ensure both physical and digital availability of products to meet customer demand. Prioritise Customer Safety: Maintain a safe store environment and protect customer data in line with the company's guidelines.
Showcase Product Range: Develop visually appealing and effective product displays that highlight the breadth of our offerings and inspire customers. Promote Sustainability: Support our commitment to sustainability through responsible waste management and promoting eco-friendly products and practices. Who You Are: We're looking for passionate individuals who are excited to join our team and contribute to our mission of moving people through the wonders of sport.
You are, Customer Service - Through your own passion for sport, you'll share your tips and experiences with users and through our hands-on product training you will be able to give the best technical advice for the sports you are responsible for. Decathlon has shifted over the last year into an omnichannel business so it's essential that our sales assistants are able to assist customers in all aspects of retail shopping, whether that's in store or online!
Merchandising - Whether full time or part time, every Sales Assistant is encouraged to take responsibility to autonomously manage stock levels and pricing and to provide a high level of merchandising so that each customer can easily find the right product for their sporting practice. Team Player - You will be part of a shop floor team of like-minded Sales Assistants, practicing sport and celebrating victories together, so it's important that you are able to work well within a team environment as well as independently.
A Sports Enthusiast: You have a genuine passion for sports and enjoy sharing your knowledge and enthusiasm with others. Customer-Focused: You're dedicated to providing exceptional customer service and building positive relationships with every individual. A Collaborative Teammate: You thrive in a team environment, value collaboration and cooperation, and contribute to a positive and supportive atmosphere.
An Effective Communicator: You possess strong interpersonal and communication skills, enabling you to connect with customers and colleagues from