Job at a glance
We invite you to join the world of luxury hospitality at Fairmont Southampton as our new Spa Receptionist. Reporting to the Spa Manager, the Spa Receptionist is responsible for delivering exceptional guest service while supporting the daily administrative and operational functions of Fairmont Southampton's award-winning spa. This role serves as the first point of contact for spa guests, ensuring a warm welcome, seamless appointment coordination, and a calm, well-organized spa environment that reflects Fairmont and Accor luxury standards.
Key Responsibiltiies Guest Service & Experience Welcome spa guests warmly and professionally, creating a relaxing and inviting first impression. Answer guest inquiries regarding spa services, treatments, facilities, and packages with confidence and product knowledge. Assist guests with spa check-in and check-out procedures, ensuring accuracy and efficiency. Anticipate guest needs and resolve concerns promptly to ensure a positive and memorable spa experience.
Scheduling & Administrative Support Book, confirm, and manage spa appointments using the spa scheduling system. Coordinate therapist schedules to ensure optimal use of treatment rooms and resources. Process payments, retail purchases, and gift certificates in accordance with spa procedures. Maintain accurate guest records, appointment details, and daily reports. Spa Operations & Environment Prepare treatment rooms and supplies, including towels, linens, amenities, and products as needed.
Ensure reception, treatment, and relaxation areas are clean, organized, and well-presented at all times. Support spa therapists and the Spa Manager with daily operational tasks. Monitor inventory levels of retail items and spa supplies, reporting needs to management. Standards, Safety & Teamwork Follow all spa policies, procedures, and service standards. Adhere to hygiene, health, and safety regulations within the spa environment.
Work collaboratively with spa therapists, attendants, and other hotel departments to deliver a seamless guest experience. Participate in ongoing training related to spa services, systems, and guest service excellence. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions: · Experience Minimum of 1 year of experience in a customer service, reception, or administrative role; spa or luxury hospitality experience is an asset. Experience handling reservations, scheduling, or point-of-sale systems is preferred Education High school diploma or equivalent required.
Additional training in hospitality, wellness, or customer service is an asset. Competencies, Knowledge & Skills Excellent communication and interpersonal skills with a guest-focused mindset. Strong organizational and time-management abilities with attention to detail. Ability to multitask effectively in a fast-paced, guest-focused environment. Comfortable using computer systems for scheduling, payments, and reporting.
Professional demeanor with the ability to maintain confidentiality and discretion. Personal Attributes, Culture & Values Warm, polished, and service-oriented personality. Reliable, adaptable, and calm under pressure. Passion for wellness, hospitality, and delivering exceptional guest experiences. Embrace the Fairmont brand promise and luxury in your role and in all your interactions. Foster an inclusive environment where every individual feels valued and respected Circumstances Flexibility to work a variety of shifts, including mornings, evenings, weekends, and holidays, based on operational needs.
Ability to stand for extended periods and perform light physical tasks such as handling linens and supplies. Fairmont Hotels & Resorts Join a dynamic team and be part of a network of 90 spectacular propert