Specialist, Service Cycle Administrator

Hooksett, New Hampshire, United StatesPosition Title: Specialist, Service Cycle Administrator Are you highly organized, detail-oriented, and energized by fast-paced operations? Were looking for a Service Cycle Administrator to play a critical role in keeping our vehicle service lifecycle running smoothlyfrom work approval to completion. In this role, youll be the backbone of service coordination, ensuring accurate data, seamless communication, and efficient workflows that help maximize fleet availability.

What Youll Do  As a Service Cycle Administrator, youll:  Create and manage service work orders with precision, ensuring all details are accurate and up to date  Track service progress daily and communicate status updates to internal teams  Coordinate with vendors to confirm scheduling, documentation, and approvals  Review invoices, estimates, and completion records for accuracy before approval  Identify delays, missing information, or overdue workand proactively escalate issues  Monitor parts availability and follow up on delivery timelines  Prepare and distribute service status reports to stakeholders  Support vendor compliance tracking and performance feedback  Maintain clear, professional communication with vendors via phone, email, and portals  Assist with documentation, training notes, and process improvements  Provide cross-functional administrative support during high-volume periods  What You Bring  Strong organizational skills and attention to detail  Ability to manage multiple tasks and priorities simultaneously  Excellent written and verbal communication skills  Proficiency in Microsoft Excel and Office tools  Comfort learning new systems and working in a dynamic environment  A team-oriented mindset with a proactive, problem-solving approach  Qualifications  12 years of administrative experience (fleet operations, logistics, or service coordination preferred)  Experience working with vendors and handling data entry in an operational setting is a plus  Why Join Us?

Youll be part of a collaborative team that keeps operations moving and makes a direct impact on efficiency and customer satisfaction. If you thrive in a role where organization meets action, this is the opportunity for you. The Company  You're invigorated by team collaboration and a fast-paced work environment. Opportunities for growth motivate you to always bring your A-game. Youre tired of being told no when you think of ways to improve, innovate, and do things better.

Theres a place for people like you. Welcome to Merchants Fleet. Weve been around for more than 60 years, but were the fastest growing fleet management company in North America. The fleet industry is behind every delivered package, the summertime memories kids make on their way to camp, and the heavy-duty trucks and vans that keep the lights on. Thats a lot of responsibility, and why we want our employees to always be at their best.

Everything at Merchants Fleet is fueled by our entrepreneurial spirit, including: Leadership who truly lead and engage with employees    Real career paths and the tools you need to grow and develop   A work environment thats encouraging and collaborative We know employees wont stay if theyre not happy, which is why we provide a great benefits package on top of our award-winning work environment. In fact, weve just made the Great Companies to Work For in NH list for the 10th year and have a 84% employee satisfaction score (higher than the national average of 57%).

So, what are you waiting for? See why a career with Merchants Fleet is the best decision your future self has ever made. Location: Merchants Fleet Headquarters Hooksett, NH (Hybrid)   We are fortunate to have an in-house team of Talent Acquisition experts who meet the needs of our business. Because they are AWESOME, we do not need support from external recruiting partners to identify talent or augment staffing for this role.

AI Disclosure: We may use AI-assisted tools throughout the recru