Job at a glance
Discover. Achieve. Succeed. #BeHereLocation: US:WI:MENOMONEE FALLS at our INTEGRATED SERVICE CENTER facility. This job is HYBRID.FTE: 1.0Shift: 1Schedule: hybrid position working between the operating hours of 6:30 AM - 6:30 PMJob Summary:The ideal candidate is a forward-thinking operational leader who is energized by continuous improvement, comfortable navigating change, and excited to establish and grow the specialty pharmacy technician model as a distinct and high-performing arm of our program.
You will be a great fit for this role if: You communicate effectively across roles and teams. You demonstrate strong independent decision-making and problem-solving skills and can navigate complexity and organizational change with clarity and confidence. You are a confident, innovative leader who embraces change and brings fresh thinking to workflow design and team development. You are motivated to recruit, develop, and retain a high-performing team focused on specialty pharmacy.
You can translate operational data and compliance metrics into clear reporting and action plans. You are eager to help define and elevate what a dedicated, specialty-focused technician practice looks like within a growing program. You enjoy turning operational challenges into streamlined, efficient workflows. Key Roles and Responsibilities of the Specialty Pharmacy Technician Supervisor include, but are not limited to: Fostering a culture of staff engagement, accountability, and continuous improvement within the technician team.
Leading the development and ongoing refinement of a dedicated specialty pharmacy technician staffing model, including workflow design, scheduling, and operational infrastructure specific to specialty pharmacy. o More specifically, this consists of overseeing specialty-specific technician workflows including patient enrollment and intake, inbound and outbound phone support, and order management. o Serving as the internal subject matter expert on URAC and ACHC accreditation standards related to technician roles and patient management call workflows, and leading associated reporting and compliance efforts.
Recruiting, hiring, onboarding, and developing specialty pharmacy technicians to support a growing and evolving team. Managing day-to-day HR functions for the specialty technician team, including performance evaluations, productivity monitoring, competency review, and corrective action processes as needed. Collaborating closely with the pharmacy leadership team to identify opportunities to align workflows, standardize processes, improve communication, and advance shared departmental goals while maintaining a focused specialty pharmacy lens.
EXPERIENCE DESCRIPTION: A minimum of three years of work experience in health care required. Leadership experience preferred. Quality improvement, process improvement, team building, and problem solving experience is preferred. EDUCATION DESCRIPTION: Bachelor's Degree in Business Administration, Health Administration or a related field, or an approved education plan to achieve a bachelor's degree within four years of hire/transfer date.
Master's Degree in Business Administration, Health Administration, or a related field. SPECIAL SKILLS DESCRIPTION: Excellent verbal and written communication skills are required. Advanced proficiency with Microsoft Office is required.Perks & Benefits at Froedtert Health Froedtert Health Offers a variety of perks & benefits to staff, depending on your role you may be eligible for the following:Paid time offGrowth opportunity- Career Pathways & Career Tuition Assistance, CEU opportunitiesAcademic Partnership with the Medical College of WisconsinReferral bonusesRetirement plan - 403bMedical, Dental, Vision, Life Insurance, Short & Long Term Disability, Free Workplace ClinicsEmployee Assistance Programs, Adoption Assistance, Healthy Contributions, Care@Work, Moving Assistance, Discounts on gym memberships, travel and other work life benefits available The Froedtert & th