Job at a glance
Senior Salesforce Business Analyst Location: Austin, Texas Salary: $90,000 - $140,000 base + profit sharing Hybrid: 3 days per week with 4-5 days per week as needed and preferred. Travel: One trip per quarter or twice per year to Texas, Florida, and Canada-based sites. Employment Type: Full-Time/Permanent with our client in Manufacturing Summary Our client is seeking an experienced, consultant-minded Senior Business Analyst with a strong Salesforce background to work lead business discovery and support the delivery of enterprise technology initiatives.
This individual will partner closely with business leaders, operational teams, developers, QA, and other stakeholders to understand business challenges and translate them into practical technology solutions. The role will have a significant focus on Salesforce-enabled processes across sales, customer service, field operations, contract-related workflows, and other business functions. The Senior Business Analyst will be responsible for translating business objectives into well-structured Agile requirements and maintaining alignment between epics, features, user stories, acceptance criteria, testing, and release readiness.
The environment includes Salesforce, MuleSoft, integration technologies, and emerging AI platforms . This is an excellent opportunity for a senior BA who enjoys operating at the intersection of business processes, technology, and enterprise transformation. Key Responsibilities Stakeholder Discovery & Requirements Gathering: Lead interviews, workshops, process walkthroughs, and discovery sessions to understand business objectives, pain points, workflows, data requirements, business rules, and desired outcomes.
Solution Analysis & Recommendations: Help stakeholders evaluate potential solutions, dependencies, tradeoffs, and impacts. Recommend practical improvements to business processes, Salesforce functionality, reporting, data quality, automation, and user experience. Agile Requirements Management: Translate strategic objectives into epics, features, user stories, tasks, and clearly defined acceptance criteria.
Document dependencies, assumptions, priorities, and business rules to prepare work for development. Backlog Management & Prioritization: Maintain a well-organized backlog and ensure traceability from business objectives through requirements, development, testing, and release. Partner with product and technology stakeholders to prioritize work based on value, risk, dependencies, and available delivery capacity.
Testing & Release Support: Partner with QA and business users to develop test scenarios, validate acceptance criteria, coordinate UAT, triage issues, and support business approval prior to production releases. Process & Technical Documentation: Develop and maintain current-state and future-state process maps, workflow diagrams, business requirements, data requirements, SOPs, and supporting technical documentation.
User Enablement: Develop job aids, reference materials, FAQs, release communications, and other documentation to support adoption of new or enhanced technology solutions. Agile Delivery: Participate actively in backlog refinement, sprint planning, standups, sprint reviews, demonstrations, and retrospectives while helping teams eliminate ambiguity and maintain alignment. AI-Enabled Productivity: Leverage approved generative AI technologies to improve the efficiency and quality of requirements, user stories, test cases, documentation, and analysis while appropriately validating outputs.
Cross-Functional Collaboration: Act as a liaison between business users, leadership, developers, QA, IT teams, and other stakeholders to ensure business needs are translated into executable technology plans. Continuous Improvement: Identify opportunities to improve Salesforce-enabled processes, requirements practices, documentation standards, delivery efficiency, and overall user experience. Required Qualifications 5+ years of Business Analysis experie