Sr Quality Engineer

Domtar is a leading producer of pulp, paper, packaging, tissue and wood products. Through our focus on safety and sustainability, as well as our commitment to operational excellence and our network of facilities across Canada and the United States, Domtar delivers high-quality and cost-effective products to customers around the world. Our workforce is comprised of 14,000 talented and hardworking individuals.

We are proud to offer competitive compensation, a supportive working environment, rewarding career paths and plenty of opportunities for learning and growth. The location in Kingsport, (Tennessee, United States), is seeking talent to fill the position of Sr Quality Engineer. This job is full-time permanent. Position Summary The Quality Engineer provides technical leadership and quality support for the containerboard manufacturing process.

This role works closely with production, sales, shipping, customer service, and laboratory personnel to ensure products consistently meet customer specifications and quality standards. The Quality Engineer is responsible for quality system management, laboratory operations, testing equipment calibration, complaint investigation, customer trial support, and continuous improvement initiatives that enhance product performance and customer satisfaction.

This description incorporates responsibilities from the uploaded job posting and your additional requirements.Key Responsibilities Quality & Process Support Provide daily quality support to containerboard manufacturing operations. Monitor product quality performance and communicate quality concerns, trends, and opportunities to mill leadership and operating teams. Analyze quality and process data to identify root causes of variation and implement corrective actions.

Review quality reports, test data, operating logs, and customer feedback to prevent potential quality issues. Facilitate and lead continuous improvement initiatives focused on product quality, process capability, and customer satisfaction. Support grade development, product optimization, and specification management. Maintain continuous supply of starch & order chemicals when required. Assist in all types of trials: chemical, product development, customer, process improvement.

If required, visit customers to resolve complaints and assess first-hand information. Laboratory Management Maintain the mill quality laboratory, ensuring a safe, organized, and efficient working environment. Manage laboratory inventory including testing supplies, standards, consumables, and equipment spare parts. Ensure laboratory testing procedures comply with mill, TAPPI, and customer requirements.

Support crew members and provide technical guidance on testing methodologies. Train crew members as required in all types of testing. Testing Equipment & Calibration Maintain all quality testing equipment and coordinate preventative maintenance activities. Ensure calibration of all laboratory and quality measurement equipment on a quarterly basis or as required by calibration standards. Troubleshoot, repair, and coordinate external service for testing equipment when necessary.

Verify the accuracy and reliability of quality data generated by laboratory systems and equipment. Customer Quality & Complaint Resolution Investigate customer complaints and quality claims through data analysis, process reviews, and product evaluation. Work closely with Technical, Logistics, Shipping, Production, and Sales departments to provide timely responses to customer quality concerns. Develop root cause analyses and corrective action plans to prevent recurrence of quality issues.

Interface with customers when required to understand concerns and support resolution efforts. Track complaint trends and recommend long-term improvements. Customer Trials & Product Development Coordinate and participate in customer trials involving new products, grade modifications, process changes, or performance evaluations. Collect and analyze trial dat