Tax Risk Officer (Welsh essential)

Job summary We’re responsible for Land Transaction Tax, Landfill Disposals Tax and the introduction of the Visitor Levy in Wales. Our work raises revenue to support public services, like the NHS and schools, in communities across Wales. But that’s not all, we're also involved with and support future tax design for Wales. Join a place with purpose You’ll join a team of 100+ talented people from across 14 different professions.

Our culture is best described as innovative, collaborative and kind. By working together, we’ll deliver a fair tax system for Wales. Our people You’ll be working with people from a wide range of backgrounds and experience. From Operations, Policy, Digital and Data, HR, Communications to Finance – there’s a place for you in our friendly team. You’ll be our greatest asset You’ll be joining an inclusive organisation and be part of a team where you can thrive, be rewarded and heard.

We’re recognised as one of the top organisations for people engagement in the Civil Service People Survey. Inclusion and fairness are one of our strongest areas, as well as pay and benefits – our People Survey results say it all! We’re also recognised for being innovative and a digital, ‘cloud-based’ organisation that supports hybrid and flexible working enabling a great work-life balance. More about working for us , our roles and our Corporate Plan 2025 - 2028 .

Job description As a Tax Risk Officer (TRO) you will play a key role in managing tax compliance for LTT and LDT and supporting taxpayers to pay the right tax at the right time. You’ll need to be a team player with excellent customer service and decision making skills. You’ll need to be highly motivated, organised, and able to balance a varied workload made up of technical and administrative activities.

Using Our Approach, you will review cases, such as repayment requests, and manage our debt and enquiry processes, applying sound judgment to achieve fair outcomes. You’ll work closely with internal teams (Helpdesk, Tax Specialists, Finance, Legal, Policy) and external stakeholders such as taxpayers and their agents, providing excellent customer service and explanations of decisions. To be successful in the role, you’ll be confident in making decisions and explaining how these have been reached within our processes while providing excellent, timely customer service to both internal and external customers.

A full training package will be provided for all aspects of the role. "Being a Tax Risk Officer has allowed me to be in the centre of a growing, vibrant and supportive organisation. The WRA offers opportunities to be involved in exciting projects, outside of the day-to-day role, which help build upon developing skills, whilst also being a key part of the evolving tax system here in Wales. The role of Tax Risk Officer is varied and exciting.

The role allows you to build relationships across the Operations teams, as well as throughout the Organisation. The people of the WRA are the heartbeat here, and will make you feel so welcome.” Michaela Jenkins, Tax Risk Officer We recommend you review the job description (or candidate pack) under the 'attachments' section before completing your application. Person specification This post is Welsh language essential Work with taxpayers and their agents to support Our Approach, ensuring a fair and efficient tax process.

Review and process repayment claims, conducting compliance checks to ensure the right tax is paid while maintaining accurate audit trails. Manage debt recovery and enforcement activities in line with WRA policies. Undertaking review requests by working with the taxpayer and agent to gather relevant information to make an informed decision, and communicating this to the taxpayer. Carry out compliance checks, including formal enquiries to address risks where necessary.

Work with stakeholders to understand the risks and reach resolution. Assessing the application of penalties where inaccuracies are Working with taxpayers and