Team Leader Service Technician 80 - 100% (m/f/d)

What is my role? Management, professional support and targeted promotion of a service team with around 13 employees Ensuring first-class service quality and efficient, customer-oriented service Building and maintaining a constructive team culture as well as actively supporting employees in their professional and personal development Regular presence on site during maintenance work, fault repairs and repairs to maintain direct contact with customers, team and daily business Proactive strengthening of the repair business by identifying and communicating repair opportunities Monitoring key performance indicators and initiating appropriate measures for continuous optimisation of quality, efficiency and customer satisfaction Coordination and organisation of on-call service including ensuring reliable substitution arrangements Active participation in the design and optimisation of processes, structures and organisational workflows in the service area What do I need to be successful?

Successfully completed technical vocational training, for example as a polymechanic, automotive mechatronics technician, plant and apparatus builder or electrician Extensive practical experience in service, customer service or repair of lift systems is essential Previous leadership experience or a strong desire to take the next career step into a management position Enthusiasm for inspiring, developing employees and achieving common goals as a team Entrepreneurial mindset and willingness to take responsibility and actively drive change processes Strong doer and decision-maker mindset with a positive, creative approach Very good German skills in spoken and written form; additional language skills are a plus What are my benefits?

2-month fully paid induction at the Lift Camp to prepare you optimally for your new role A company vehicle with private use option Attractive additional benefits such as lunch allowance, fair on-call compensation for standby duties and free work clothing including cleaning service Excellent career prospects through national and international talent programmes as well as financial and time support for further training Balanced work-life balance with a 40-hour week, 25-30 days holiday, flexible working hours, part-time options and the possibility of unpaid leave A healthy working environment with high safety standards, occupational health management, social counselling and active health promotion Various employee discounts such as subsidies for public transport passes, fleet discounts, discounted Reka money, reduced insurance premiums and other attractive benefits What distinguishes the company?

Our client is a well-known company in the lift industry in Central Switzerland. Languages German: C2 - Native level English: B2 - Very good Work location Lucerne Vacancy number VA-HM8-ZLL