Job at a glance
As a Team Member, you'll be the friendly face on the floor-welcoming customers, supporting play on our machines, serving snacks & drinks, and helping create a great atmosphere from first visit to last spin. You'll follow clear standards, resolving or escalating issues where needed Please note this role operates within our extended venue opening hours, so flexibility will be required to work night shifts including weekends Your Impact Guest experience: Welcome, support and engage customers so every visit feels enjoyable and seamless.
Service delivery: Keep the venue clean, safe and well-presented; manage busy periods and ensure standards are kept at all times" Machine support: Help customers get started on gaming machines, troubleshoot basic issues, and promote responsible play. Safety & compliance: Follow all health & safety, licensing, and safer gambling procedures; confidently engage with customers and challenge where necessary team mindset: Work together across the floor, to deliver a consistent, high-quality experience.
Team player energy-clear communication and willingness to learn on shift. Previous experience in hospitality, retail, leisure, or a similar environment is helpful but not essential-full training provided.