Technical Lead, End User Services

This is a Remote Position We are unable to provide work authorization sponsorship for this role We are seeking a strategic and technically proficient Technical Lead - End User Services (UEM) to oversee endpoint management and collaboration tools across our global enterprise. This individual will lead three direct reports and manage key technologies, partnerships, and standards that support over 15,000 devices worldwide.

The role requires strong cross-functional collaboration, mature MSP oversight, and the ability to thrive in a complex, evolving environment, particularly one shaped by M&A integration. This is a REMOTE position. This position owns global governance and execution for: Windows, MacOS, and mobile device management (Intune, Autopilot, SOTI) Collaboration platforms (Teams, OneDrive, Microsoft 365, SharePoint, Entra) Strategic initiatives including automation, desktop engineering, SharePoint governance.

Automation and End User Experience improvements through Nexthink (NQL and PowerShell) UEM & Device Management Oversight ofglobal standards for endpoint provisioning and lifecycle management Lead efforts toconsolidatetools and policies across legacy andacquiredenvironments Nexthink mastery withexpertisein device monitoring and automationimplementation. Collaboration Tool Governance Own the collaboration platform roadmap and related policy enforcement Partner with Legal, Product, and IT stakeholders to evaluate,consolidate, and evolve toolsets MSP & Vendor Oversight ManageMSPand other external vendors, including delivery accountability Define andmonitorperformance metrics, SLAs, and KPIs for continuous improvement Patch & Vulnerability Management Oversee patching and vulnerability remediation processes across diverse environments Drive standardization efforts across tools like Intune, Qualys, and SCCM (de-prioritized) Project Delivery & Strategic Planning Lead execution for high-impact projects including device management consolidation and license optimization Support compatibility testing and endpoint readiness for WMS conversions and other enterprise initiatives Contribute to a 3 6 yearstrategy for End User Services evolution Team Leadership Mentor and supportthreeglobal team members (US East Coast and UK) Foster a high-performance, collaborative culture across time zones and functions Assistin architecting solutions and directing team members onlearnings Qualifications Required Experience 7+ years in technical roles focused on endpoint management and enterprise IT Proven experience managing MSPs and external vendors Deep familiarity with endpoint management tools (Intune, Autopilot, SOTI, Nexthink) Expertisein Nexthink for DEX experience Strong understanding of collaboration tools (Office 365, Teams, Slack, Box) Advanced experience scripting, software packaging, and process automation (e.g., UiPath, ServiceNow) Background in patch management, desktop engineering, and security best practices Exposure to M&A integration and cross-platform standardization efforts Preferred Attributes Ability to define and track performance metrics tied to service delivery and team progress Skilled in navigating complex org structures and building alignment across global teams Working knowledge of Microsoft infrastructure environments, with ability tointerface effectively acrossnetworking, data center, and product teams Strategic mindset with a bias for execution and a focus on continuous improvement #LI-Remote