Technical Operations Specialist: ATM & Cash Recycling – Technology and Security Company – Durban KZN

About the Job: The company is expanding into ATM and cash-recycling technology, building on an established national customer base, technical infrastructure, cash-management relationships and international OEM partnerships This is an opportunity for an experienced ATM and/or cash recycler professional to join the business at the beginning of this growth cycle and play a key role in establishing a specialised technical operation across South Africa, with potential future expansion into Africa and international markets The role is suited to someone who wants to build and develop, rather than simply maintain existing systems.

The successful candidate will become a technical authority within the business, contribute to product development and improvement, work with international OEM engineering teams, and assist in developing a team of ATM and recycler technicians Requirements: Strong technical experience with ATMs and/or cash recyclers Strong fault-finding and analytical skills Experience working with international OEMs and technical teams Ability to understand products beyond routine field maintenance Strong technical documentation and reporting skills Ability to identify recurring product weaknesses and failure points Interest in product development, technology and continuous improvement Ability to transfer technical knowledge to other technicians Willingness to train, mentor and develop technical teams Ability to work across field service, workshop, technical support and engineering environments Entrepreneurial mind-set with the ability to build within a structured organisation Comfortable working with local and international stakeholders Strong communication and problem-solving abilities Potential and willingness to progress into a technical leadership role Duties & Responsibilities: Establish and develop the company’s ATM and cash recycler technical capability Provide advanced technical support for ATM and cash recycler deployments Diagnose and resolve complex technical and equipment faults Develop product training programmes and technician competency levels Establish internal technical certification and development programmes Develop preventative-maintenance standards and diagnostic procedures Establish technical escalation and field-service procedures Develop workshop repair and module-level repair capabilities Conduct failure, reliability and recurring fault analysis Assist with spare-parts strategies and technical support processes Build and maintain technical knowledge databases and documentation Train and develop existing technicians to support ATM and recycler technology Assist in defining technical skills requirements for future technical teams Work directly with international OEM engineering teams Participate in international technical training and product certification Assist with new-product evaluation, testing and validation Participate in firmware and software discussions with OEMs Provide product-development and field-performance feedback Support new currency implementation and market deployments Conduct field stress testing and technical assessments Identify opportunities for product and service improvements Support the development of a scalable national technical operation Contribute to the future expansion of ATM and cash-recycling capabilities across South Africa, Africa and potentially international markets Progressively take on greater technical and leadership responsibilities as the division grows Should you meet the above requirements, we urge you to apply by forwarding your CV along with any supporting documents to [email protected]