Job at a glance
Be part of something bigger! As the world and the way people live is changing, we at Bekaert believe it's our responsibility to contribute to finding new solutions for the future. With a 140+ year old heritage of excellence, innovation, and a future-focused mindset, we strive to create value for our customers and society. We aim to do this through innovative solutions and sustainable practices. We are committed to pushing the boundaries of steel wire transformation and coatings whilst also leveraging our expertise to develop innovative solutions with new materials and services in a safe, smart, and sustainable way.
Our focus extends to markets such as new mobility, low-carbon construction, and green energy. As a dynamic and growing company with over 19 000 employees worldwide, 75 nationalities, a retention rate above 90% and € 3,7 billion in combined revenue in 2025, we are looking for someone like you to join our team as we continue to shape a safer, more efficient, and connected world! Purpose and Mission As a Technical Service Manager Mining, you are the technical backbone of the commercial team.
You bring deep application expertise directly to the field, bridging the gap between engineering and sales. You ensure that our customers receive the highest level of technical support, that quality concerns are resolved swiftly and thoroughly, and that Bekaert remains at the forefront of innovation in every segment we serve. You lead the deployment of advanced services and inspection technologies, turning our Ropes 360 offering into a key competitive differentiator.
You act with integrity, think boldly, and deliver results that strengthen customer loyalty and grow market share. Key Activities and Responsibilities Field Technical Support: Serve as the primary technical resource for the sales team in the field, providing on-site support during customer visits, product demonstrations, troubleshooting, and application consultations across Mining and Oil & Gas segments.
Quality Claims & Complaint Resolution: Lead the investigation and resolution of quality claims, including field sample collection, root cause analysis, and delivery of customer-facing reports. Collaborate with manufacturing and quality control departments to close complaints swiftly and prevent recurrence. Equipment & Rope Inspection: Conduct comprehensive on-site inspections of wire ropes, sheaves, drums, fairleads, and reeving systems on cranes, draglines, rope shovels, oil rigs, and other heavy equipment.
Provide detailed technical reports with actionable recommendations for maintenance and rope life optimization. Innovation & New Product Development: Lead innovation efforts for each market segment by identifying opportunities for new rope designs, product improvements, and performance optimization. Ropes 360 Service Ownership: Own, deploy, and grow the Ropes 360 advanced services platform in North America Customer Training & Education: Develop and deliver internal and external training programs Team Development & Mentorship: Train new team members on technical processes, inspection protocols, rope applications, and customer engagement standards.
Lunch & Learns / Customer Training Sessions: Organize and deliver lunch & learn sessions and structured training programs for customers, distributors, and internal teams. Technical Publications & White Papers: Spearhead the development of white papers, technical bulletins, and thought-leadership content for each market segment. Preventive Maintenance & Equipment Assessment: Conduct preventive maintenance assessments on customer equipment including sheaves, drums, fairleads, and reeving systems.
Technical Advisory & Rope Selection: Provide expert input on product substitutions, rope selection, lifetime calculations, and application engineering for customer-specific needs. Cross-functional Collaboration: Work closely with segment managers, regional sales managers, customer service,