Technical Success Account Manager, Google Cloud Consulting

Applicants in San Francisco: Qualified applications with arrest or conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance for Employers and the California Fair Chance Act. In accordance with Washington state law, we are highlighting our comprehensive benefits package, which is available to all eligible US based employees. Benefits for this role include: Health, dental, vision, life, disability insurance Retirement Benefits: 401(k) with company match Paid Time Off: 20 days of vacation per year, accruing at a rate of 6.15 hours per pay period for the first five years of employment Sick Time: 40 hours/year (statutory, where applicable); 5 days/event (discretionary) Maternity Leave (Short-Term Disability + Baby Bonding): 28-30 weeks Baby Bonding Leave: 18 weeks Holidays: 13 paid days per year.

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: San Francisco, CA, USA; Austin, TX, USA; Kirkland, WA, USA; Seattle, WA, USA; Sunnyvale, CA, USA . Minimum qualifications: Bachelor’s degree in Computer Science, a related technical field, or equivalent practical experience. 10 years of experience in a customer-facing technical role.

Experience with core cloud computing concepts and enterprise architecture principles, (e.g., networking, compute, storage, IT security, database systems, application development, operational frameworks). Experience presenting to technical and executive stakeholders (e.g., explaining technical concepts to non-technical audiences). Experience supporting customers in cloud operations domains (e.g., launch/capacity planning, product release management, technical support, escalation management procedures).

Preferred qualifications: MBA or Master's degree in a Management, Technical, or Engineering field. Relevant technical professional certifications. Experience leading technical governance activities, such as establishing or actively participating in Architecture Review Boards (ARBs), or developing reference architectures and reusable patterns for an enterprise organization. About the job As a Technical Success Account Manager (TSAM), you will serve as a strategic technical leader aligned with Google Cloud’s most critical customers.

You are responsible for driving sustained platform health, achieving technical excellence, and ensuring stability for key business critical workloads running on Google Cloud Platform (GCP). You will serves as the customer’s trusted technical advisor, translating complex business objectives into structured technical governance and modern, resilient cloud architectural strategies. You will advocate adoption of industry best practices and act as the primary point of accountability for resolving platform challenges and proactive risk mitigation, to the satisfaction of executive stakeholders.

This role requires independently forging strong executive relationships, advocating the implementation of Google Cloud architecture standards, elevating platform stability, and establishing technical excellence across the customer’s GCP footprint, through a programmatic approach. Additionally, you will serve as the internal customer advocate, translating their strategic needs into actionable feedback for Google Cloud’s Product and Engineering teams, ensuring continuous service improvement and feature development.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $174000 - $252000 (USD) + 20% bonus target