Job at a glance
Troubleshooting & Issue Resolution – Diagnose and resolve hardware, software, and network issues through remote and on-site support. User Support & Training – Assist employees and clients with technical queries, software installations, and system configurations. System Maintenance & Updates – Ensure regular system updates, patches, and security fixes to maintain system integrity. Network & Connectivity Support – Address internet connectivity issues, VPN configurations, and firewall troubleshooting.
Ticket Management & Documentation – Log, track, and resolve issues through a helpdesk system, ensuring timely resolution. Hardware & Peripheral Support – Install, configure, and maintain printers, scanners, and other IT peripherals. Security & Data Protection – Ensure adherence to IT security policies, managing access controls and data backup solutions.