Job at a glance
The Telephone Operator is responsible for managing incoming and outgoing calls and providing accurate information to both guests and Hosts while ensuring a warm, professional and efficient communication experience. The role supports guest requests, maintains accurate guest information and contributes to a smooth and pleasant stay while reflecting Soneva's service standards. Skills and Abilities: Ability to manage guests' expectations and ensure their stay at the resort is pleasant and comfortable.
Ability to provide required information to both internal and external inquiries. Ensure all guest profiles are maintained and updated in Opera system. Ensure arrival registration cards are received and send updated checked-in report to Front Office Manager. Must have good knowledge of resort emergency evacuation procedures. Positive attitude, ability to multitask and work in a fast-paced environment.
Excellent written and spoken communication skills. Female candidates are strongly encouraged to apply. Experience Minimum 1–2 years' experience in a similar role within a luxury resort or hotel. Previous experience in Front Office, Guest Services or telephone operations is an advantage. Previous experience using the Opera system is an advantage. NOTE: Soneva does not work with external agencies or WhatsApp groups that charge applicants for registration or security deposits; therefore, please beware of fraudulent recruitment agencies.
Apply now Suitable candidates are invited to send their applications to: not provided in this screenshot Soneva is an Equal Opportunity Employer and a certified Great Place to Work. We celebrate diversity and are committed to creating an inclusive environment for all our hosts.