Tourism Customer Service Representative

Job Description Reporting to the Stakeholder Relations Officer, the Tourism Customer Service Representative is responsible for providing resourcing for the Airport Visitor Information Centre as well as supporting the promotion and marketing of the Destination at the Piarco International Airport and at local events and activations being spearheaded by Tourism Trinidad Limited. Key and Critical Responsibilities 1.

Greet, welcome, and assist visitors in a courteous and professional manner, ensuring a high standard of customer service. 2. Provide accurate information on local attractions, cultural sites, services, and tourism products. 3. Handle visitor inquiries, requests, and complaints promptly, escalating complex issues where necessary. 4. Promote tourism services, packages, and events to enhance visitor experiences.

5. Maintain up-to-date knowledge of tourism offerings, safety protocols, and organizational policies. 6. Collaborate with colleagues and external stakeholders to ensure seamless service delivery. 7. Prepare and submit required reports, logs, or records of visitor interactions and activities. Key Competencies Core Competencies: Proven capabilities at a high proficiency level in Customer Orientation * Service Excellence, Teamwork & Collaboration, Professionalism & Integrity, and Cultural Sensitivity & Diversity Awareness.

Leadership Competencies: Decision Making & Judgement, Coaching & Mentorship, Conflict Resolution, Results Orientation, Influence & Relationship Building and Change Management. Role Specific Competencies: Destination/Product Knowledge, Sales & Upselling Skills, Multilingual Ability (where applicable), Crisis Management in Tourism Settings, Hospitality Technology Skills, Event & Tour Coordination Support and Service Recovery.