Job at a glance
In this role, you'll coordinate and manage the day-to-day delivery of our transport service, balancing volunteer driver service and taxi provision to ensure journeys are delivered safely and efficiently to contribute to an effective service delivery. There are two Transport Coordination Officer opportunities available within the service, one full-time post (37 hours per week) and one part-time post (25 hours per week).
WHAT IS INVOLVED?, Receiving, assessing and prioritising transport requests to determine appropriate delivery solutions. Allocating journeys to volunteer drivers and arranging taxi provision where required. Monitoring day-to-day operations and responding to changes, cancellations and service issues. Resolving routine and some complex issues, escalating where appropriate. Maintaining effective communication with service users, volunteer drivers, providers and internal stakeholders.
Supporting the volunteer driver service and maintaining accurate records using ICT systems. You will also support service performance and budget monitoring, ensure compliance with safeguarding, health and safety and data protection requirements, and contribute to the ongoing development of processes and procedures within the service. NVQ Level 3/4 or equivalent experience in a relevant field Experience of working in a busy administrative or coordination roles Experience of dealing with members of the public and handling queries We offer a competitive rewards package that includes attractive salaries, a generous annual leave entitlement of 27 days (rising to 32 after five years' continuous local government service), membership of the excellent contributory career average Local Government Pension Scheme, and a range of flexible working arrangements including hybrid working (home and office) where applicable.
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