Job at a glance
Do you want to help shape the future of homelessness services while working for a leading charity? This post is offered as a 12 month fixed term contract, or secondment for internal candidates. We are offering an exciting opportunity for an experienced and dynamic Service Development Manager to lead transformational change and support the successful mobilisation, delivery, and continuous improvement of our pan-London specialist rough sleeping services, including migrant support services.
Working closely with the Head of Specialist Rough Sleeping Services, you will play a key role in establishing and developing three Greater London Authority (GLA) contracts: London Navigators, MAPS, and the Crisis Prevention and Response Service (CPRS). Working as Service Development Manager you will support services through periods of growth and transition, helping to ensure operational readiness, embed new ways of working, and deliver against contractual objectives.
Key responsibilities will include: Lead the mobilisation and ongoing development of specialist rough sleeping services, ensuring a smooth transition from contract award to delivery. Support managers and teams through periods of growth and change, embedding new processes, systems, and ways of working. Work closely with HR colleagues on workforce planning, staff engagement, consultations, onboarding, and training.
Monitor risks, performance, and quality; producing reports and insights to support decision making and contractual delivery. Build and maintain effective partnerships with commissioners, local authorities, health partners, voluntary sector organisations, and internal teams. Strengthen referral pathways, support co-production with people who have lived experience of homelessness, and deliver training to promote high-quality service delivery.
Supporting engagement and client co-production activities with people who have lived experience of homelessness to inform service development. Deliver training and workshops to colleagues to support development in homelessness legislation, prevention strategies, safeguarding, and service delivery expectations., This is an opportunity to influence the future direction of homelessness services across London, lead meaningful transformation, and work alongside passionate colleagues and partners to improve outcomes for people experiencing rough sleeping and homelessness.
You'll play a central role in ensuring services are mobilised effectively, deliver measurable impact, and continue to evolve in response to the needs of the communities we serve. About Us Our purpose is to end homelessness and rebuild lives. It drives everything that we do. For the past 55 years, we have been on the ground every day and every night, supporting people to recover from homelessness and advocating for change.
We support around 28,000 people each year and our work means that more than 2,700 people have somewhere safe to stay each night. What We Offer Commitment to Equity, Diversity and Inclusion We are working hard to create a diverse and fully inclusive culture where all colleagues feel valued, and we welcome applications from all under-represented groups. We believe that equity, diversity and inclusion improves the health, wellbeing and development of our colleagues and helps to ensure everyone feels valued.
We know that when diversity, inclusion and wellbeing are prioritised, we are happier, healthier and can ultimately achieve better outcomes for our clients. Below are some of our key focus areas to improve both our candidate and colleague experience: A growing number of diversity networks including LGBTQ+, Womens Action, Lived Experience and Anti-Racist networks. Increasing visibility by ensuring that all interview panels across the organisation are diversely represented to ensure fair and balanced decision making during the recruitment process.
A safe and supportive working environment championing positive action via various internal schemes such as upward