Job at a glance
About Towne Towne is an exceptional arrival through departure experience company. With its best-in-class parking and hospitality solutions and its fully integrated technology platform, we deliver seamless parking and mobility experiences in the places where people live, learn, work, play, rejuvenate, and recover. Towne's 14,000 team members create smiles by delivering exceptional experiences for the millions of people we proudly serve each year.
For nearly 40 years, Towne has been committed to providing the best experience, delivered by the best team, powered by innovative technology, enhancing lives and communities. For more information, visit www.towne.com and follow us on LinkedIn. Click here for important notices that may be applicable to you.For more information about our privacy policy, please click here.Hiring Event Details:Location: WinStar World Casino & ResortInterview Location: Royal Ballroom (Located near Spa Tower Entrance)Hiring Events Dates:Wednesday, September 9thThursday, September 10thWednesday, September 16thThursday, September 17thInterview Hours: 10:00am - 4:00pmParking/Arrival Instructions: Attendees will be instructed to please Self-Park by the Hotel entrances.
The meeting room, Royal Ballroom, will be located at the SPA Tower. If Needed: Please pull into the hotel front drive and speak with a valet attendant for assistance/directions. Job Details:Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate's job-related skills, experience, education or training, and location.
The hourly base pay range for this position is $8.00 per hour plus cash tips.Work Schedule: Standard shifts include 7:00am - 3:00pm and 3:00pm - 11:00pm. Potential mid-shifts may range from 9:00am - 5:00pm or 1:00pm - 9:00pm, depending on candidate availability and business needs.Benefits: Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits.
Employees are also able to enroll in the company's 401k retirement savings plan.Eligibility requirements depend on your job classification, length of employment and number of hours worked. Benefits are subject to change and may be subject to a specific plan or program terms.Seasonal and temporary roles are not eligible for benefits outlined above.SUMMARYThe Guest Service Associate is responsible for providing exceptional hospitality services to guests in an attentive, friendly and efficient manner.
The Guest Service Associate is responsible for parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests with luggage, including delivery and pick up of guest luggage (where applicable) during arrival and departure.ESSENTIAL FUNCTIONSReasonable accommodations may be made to enable individuals with disabilities to perform all functions. Descriptive Statement(s) - % of TimeMaintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients.
Acknowledges and greets guests within five feet with a professional and friendly demeanor. Uses guest last names during interactions. - 25%Uses salutation of the day and welcomes guests to the location. Practices proper Towne Park phone etiquette. Posts up in designated areas when not completing tasks. - 10%Parks and retrieves vehicles while driving slowly and cautiously. Assists guests with bell services and luggage storage as needed.
Opens all vehicle and hotel doors for guests. - 20%Assists guests with directions, taxis, reservations and other inquiries. Provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area. Delivers messages, items and/or guest amenities as requested. Shuttles guests to appropriate places that are approved by the location. - 10%Explains parking rates and retrieval procedures to guests upon arrival.
Issues claim checks only after receivin