Job at a glance
As the VM & Retail Event Coordinator, you will play an active role in maintaining and elevating the highest level of visual standards in line with CHANEL global image guidelines. You will coordinate local market VM orchestration, boutique display refreshes, POS tool management and retail event production, moving beyond task support towards end-to-end project ownership, stakeholder coordination and governance of execution standards.
Within these frameworks, your responsibilities will include window display planning and execution, event set-up, regular in-boutique display refresh and adaptation, wholesale partner support, project follow-up and reporting. You will ensure sustainable use of materials, recycling and repurpose wherever possible, supporting CHANEL's net-zero commitment. The role requires strong awareness of the luxury retail environment, sound VM judgement, attention to detail and confidence to work closely with global, retail, marketing, boutique and external partners to ensure deliverables align with brand image, business priorities and local market needs.What impact you can create at CHANEL Own and coordinate local VM orchestration projects, including window display planning, execution, follow-up and reporting across the UK network.
Maintain and challenge boutique VM standards in accordance with global guidelines, boutique needs and the expectations of Watch & Fine Jewellery, Fashion and Wholesale networks. Carry out regular boutique display refreshes, building constant dialogue with retail and global teams to ensure local execution remains luxurious, accurate and commercially relevant. Optimise and manage POS tools, including inventory management, maintenance, ordering, allocation, training and follow-up with boutique teams.
Animate the VM community and organise regular VM training with retail teams and wholesale partners to strengthen the consistency of display standards. Collaborate with cross-functional teams to create visually engaging VM displays that align with global guidelines, business needs and the CHANEL client experience. Provide regular feedback to global teams on local market needs through clear reports, observations and recommendations.
Establish regular visits to wholesale partners to support in-store merchandising, coaching, training and development of display standards. Support retail event production from planning through to delivery, including supplier coordination, logistics, on-site set-up, installation, dismantling and post-event follow-up. Coordinate with internal and external stakeholders, anticipating risks, managing timelines and ensuring clear communication throughout projects.
Code VM expenses in the finance system and maintain accurate administrative follow-up. Place and track orders for POS tools, window decor, generic permanent VM tools and event production needs across all networks., Creating and maintaining unique VM displays in accordance with global guidelines, boutique needs and business priorities Taking ownership of projects from planning through to execution and follow-up Working in a fast-paced environment while remaining positive, proactive and agile Connecting with different divisions, including Fashion, Fragrance & Beauty, across events and projects Building productive relationships with retail teams, global partners, marketing teams, suppliers and wholesale partners Continuously evaluating and refreshing VM in boutiques to maintain client interest, elevate standards and support footfall Contributing to the ongoing and companywide vision of sustainability.
Sustainability is one of CHANEL's key performance drivers, embedded into our ways of working. We require continued collective action from all employees to deliver on CHANEL's House Sustainability Ambitions across our four key areas: + Restoring Nature and Climate + Investing in Circularity + Advancing dignity and prosperity + Promoting the autonomy of womenWhat you will gain from this experience: Experience in implem