Voids Performance Coordinator WCC625067

Job Details: Salary range : £35,493 - £39,915 per annum. Salary negotiable depending upon experience  Work location : Westminster City Hall, 64 Victoria Street, Westminster, SW1E 6QP  Hours per week : 36  Contract type : Permanent  Closing date : 28 September 2026 Interview date : Week commencing 12 October 2026 About Us: THE EXTRAORDINARY STORY OF THE IMPOSSIBLE DREAM Housing and Commercial Partnerships in Westminster City Council is a world of extraordinary stories.

Where people use their vision and commitment to open doors for the next generations. Nothing beats the feeling of helping someone find their passion. At Westminster City Council, our City Lions team helps young local people engage with culture, creativity and dreams. When they came across a lonely, isolated 16-year-old who called himself a failure, they knew what to do. They worked 1-2-1 to find the thing this boy really loved.

YouTube, it turned out. But it’s impossible to turn that into a career, right? Wrong. A week later, he was enrolled on the British Film Institute film-making programme. It was the ultimate light-bulb moment. And it turned him into what he is today – a budding Spielberg with a world of opportunity at his feet. Please view the extraordinary story of the Impossible Dream here . The Role: As a Voids Performance Coordinator, you will play a crucial role in ensuring Westminster City Council’s vacant homes are managed efficiently and brought back into use as quickly as possible.

Working within the Housing and Commercial Partnerships team, you’ll be empowered to bring your whole self to work and contribute directly to improving services and outcomes for Westminster residents. Your primary responsibility will be to coordinate the entire voids process from start to finish. This will include tracking properties from the point they become vacant, through inspection and refurbishment works, to handover, allocation and letting.

You’ll maintain clear oversight of every property, ensuring actions are completed, deadlines are met and any delays or barriers are identified and escalated promptly. You’ll act as a central point of contact, working closely with voids surveyors, contractors and colleagues across housing, allocations and other internal services. Through regular communication and effective coordination, you’ll ensure everyone involved understands their responsibilities, priorities and required timescales.

Accurate data and performance monitoring will be central to the role. You’ll maintain and update void property records, monitor progress against contractual and service targets, produce reports, coordinate operational meetings and follow up agreed actions. You’ll use performance information to identify trends, highlight areas of concern and support improvements to turnaround times and the wider voids service.

You’ll also support effective contractor and stakeholder relationships, ensuring information is shared promptly and property handovers are properly coordinated. Where issues arise, you’ll take ownership of following them through to resolution and provide clear updates to managers and other relevant teams. Customer service is key to this role. You’ll support clear communication with prospective tenants when required, assist with resolving enquiries or complaints and help protect the Council’s reputation by ensuring residents receive a professional and well-coordinated service.

As a proactive, organised and collaborative team member, you’ll manage competing priorities, demonstrate excellent attention to detail and help keep the whole voids process moving. You’ll model the Council’s values, build strong working relationships and contribute to a sustainable service that delivers safe, high-quality homes and excellent value for Westminster residents. Please refer to the Job Description  for more information.

About You: You will have experience in a coordination, performance or administrative role, ideally within housing,