VP of Product Management, Conversational AI and Digital Servicing

What you will do Define Empower's conversational AI strategy and product vision, identifying where AI can fundamentally improve how customers receive guidance, collaborate with Empower, and resolve service needs. Create a seamless digital-to-human experience, enabling customers to move naturally between AI-powered experiences, digital servicing, and their human advisor without losing context or continuity.

Reimagine digital servicing from first principles, using AI, automation, and exceptional product design to improve customer outcomes while materially increasing digital containment and operational efficiency. Turn strategy into a focused roadmap, balancing immediate opportunities such as live chat, methods to address top customer questions, and servicing journeys with the longer-term capabilities required to transform the customer experience.

Build sophisticated AI-powered experiences at scale, partnering deeply with technology, data, design, and risk teams on conversational experiences, personalization, orchestration, evaluation, safeguards, and human escalation. Own and evolve foundational digital servicing capabilities that customers rely on to manage their relationship with Empower. Bring structure to highly ambiguous problems, combining customer insight, data, emerging technology, and competitive intelligence to determine where Empower should place its biggest bets.

Lead through influence across a complex organization, aligning senior executives and cross-functional partners, challenging existing assumptions, removing barriers, and creating momentum around a shared strategy. Build a high-performing product organization, attracting exceptional talent and establishing a culture of strong product judgment, ownership, speed, and measurable outcomes. What you will bring 15+ years of experience with significant leadership responsibility for consumer digital products, including a track record of defining strategy and bringing complex products from concept to scale.

Demonstrated experience defining and launching AI-powered products or platforms, not simply using off-the-shelf generative AI tools, with strong fluency in modern conversational AI and LLM-based product experiences – include links to examples. Exceptional strategic problem-solving skills and the ability to turn ambiguous, complex opportunities into clear choices, priorities, and executable plans. Strong product and technology judgment and the ability to engage deeply with engineering, data, design, and architecture leaders.

A track record of influencing senior executives and leading complex, cross-functional initiatives in large organizations. Exceptional communication and storytelling skills, with the ability to make sophisticated ideas simple and build conviction around a vision. A high bar for consumer experience and a track record of challenging conventional approaches to create meaningfully better products. What will set you apart A career that combines rigorous strategy experience, such as top-tier strategy consulting firm, with hands-on product leadership.

Experience building exceptional consumer products within a leading technology or digitally native company. Direct experience launching conversational AI, generative AI, digital assistant, or AI-enabled servicing experiences at meaningful scale. Experience succeeding in both fast-moving product environments and large, complex organizations, with the judgment to know when to challenge the system and when to navigate it.

Change champion with proof points. Experience in fintech, wealth management, financial services, or another highly regulated consumer industry. #PJPW ***Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time, including CPT/OPT.*** What we offer you We offer an array of diverse and inclusive benefits regardless of where you are in your career.

We believe that providing our employees with the means