Work Experience Administrator

Based at our Writtle campus, you'll provide administrative and customer service support for Work Experience and Industry Placements. You'll coordinate the diaries and schedules of Work Experience Coordinators, proactively contact employers to secure outstanding actions and confirm placement details, maintain accurate employer and placement records in Grofar, monitor logged and verified placement hours, and produce weekly exception reports so tutors and Curriculum Team Leaders can intervene early.

You'll also respond to queries from employers, learners and staff, provide practical support with common Grofar issues, and escalate more complex matters appropriately. With a range of GCSEs at grades A to C or equivalent, or a vocational qualification at NVQ Level 2 or equivalent, you'll have experience gained in an educational or customer focused organisation and be familiar with relevant procedures and service requirements.

You'll be confident using technology and standard software, working with numbers and data, managing competing priorities and communicating clearly by telephone and in writing. A proactive approach, strong attention to detail and the ability to provide a calm, supportive first response to students seeking help is essential. Experience of Further Education or student facing administration, work placement systems such as Grofar, and producing weekly exception reports would be an advantage.

ARU is a global university transforming lives through innovative, inclusive and entrepreneurial education and research. ARU holds a Gold award for the quality of its education, awarded through the Teaching Excellence Framework (TEF). ARU's research institutes and four faculties bridge scientific, technical and creative fields. We deliver impactful research which tackles pressing issues and makes a real difference to our communities.

Our academic excellence has been recognised by the UK's Higher Education funding bodies, with 16 of our research areas assessed as world leading. We are also among the UK's leading universities for degree apprenticeship provision, working with hundreds of employers across the UK. At our ARU Writtle campus, we specialise in animal, environmental, agricultural and horticultural courses, for learners aged 16 to 18, adult learners, undergraduate and postgraduate levels.

Find out more about and . We have an agile working culture and offer an extensive range of benefits including generous holiday entitlement, occupational pension schemes, training and development opportunities, travel to work scheme and a competitive relocation package. Visit our page for full details. We are committed to safeguarding and promoting welfare of our staff and students and expect all staff and volunteers to share this commitment.

Applicants should be aware that ARU will carry out online searches as part of the due diligence on short listed candidates. All appointments at ARU Writtle are subject to satisfactory pre-employment checks, including a satisfactory Enhanced criminal records with Children's Barred List check through the Disclosure and Barring Service (DBS). Further information can be obtained from . Shortlisted candidates will be required to disclose any prior disciplinary action or investigation related to sexual misconduct or abuse.

This role is considered exempt from the Rehabilitation of Offenders Act 1974 and the amendments to the Exceptions Order 1975, 2013 and 2020. Further information about filtering offences can be found in the . We value diversity at ARU and welcome applications from all sections of the community. We have a responsibility to ensure that all employees are eligible to live and work in the UK and will conduct Right to Work checks in line with UKVI's Right to Work policy and our own institutional policy.

Furthermore, we must note: Applicants applying from outside the UK: At this time, ARU is unable to sponsor applicants applying from overseas for a Worker Route visa. Applicants already in the UK: