Workforce Information Assistant

As a Workforce Information Assistant, you will play a vital role in ensuring the accuracy and integrity of workforce information held within the Electronic Staff Record (ESR) system. You will be responsible for processing a wide range of workforce transactions, supporting managers and employees, maintaining employee records, and helping to ensure workforce changes are processed accurately and within required timescales., The Workforce Information Assistant plays an important role in supporting the Trust's workforce information, payroll administration and Registration Authority (RA) services.

Working within the Workforce Information Team, the post holder will be responsible for maintaining accurate employee records within the Electronic Staff Record (ESR) system and processing a range of workforce transactions, including contractual changes, pay-affecting amendments, expenses and leaver administration. The post holder will work closely with the Workforce Information & Payroll Supervisor and Workforce ESR & Registration Authority Lead to deliver a high-quality administrative service, support NHS Smartcard and system access processes, respond to workforce-related enquiries, and help ensure data quality and compliance standards are maintained.

The role will also contribute to workforce reporting, service improvement initiatives and digital transformation projects, supporting the ongoing development of workforce systems and services across the Trust., Registration Authority (RA) Administer the NHS Care Identity Service (CIS) and Registration Authority (RA) service, ensuring compliance with national and local policies and procedures. Create, amend, maintain and revoke smartcard access for staff, ensuring appropriate system access is granted based on role requirements.

Complete identity verification checks and issue smartcards to new and existing employees. Diagnose and resolve smartcard and system access issues, including unlocking accounts, resetting profiles and replacing cards where required. Maintain accurate RA records and databases, ensuring leavers' access is removed promptly and audit requirements are met. Support internal and external audits relating to Registration Authority activities and information governance compliance.

Provide advice and guidance to staff and managers on smartcard access and national system requirements. Workforce Information, Data Quality and Reporting Produce, validate and distribute workforce reports and management information from ESR and other workforce systems for managers, HR, Finance and senior leadership teams. Analyse workforce data and identify trends, anomalies and data quality issues, escalating concerns where appropriate.

Maintain workforce databases, trackers and reporting tools, ensuring information remains accurate, current and fit for purpose. Support statutory and internal reporting requirements through the provision of high-quality workforce information. Assist with data validation exercises, audits and reconciliations to ensure the integrity of workforce records. Contribute to the development and continuous improvement of workforce reporting processes and data collection methods.

Ensure workforce information is handled in accordance with GDPR, NHS confidentiality requirements and Trust policies. Reconcile complex workforce data, identifying discrepancies and implementing corrective actions where necessary. Electronic Staff Record (ESR) and Workforce Administration Maintain a comprehensive understanding of ESR functionality and workforce administration processes. Accurately process and maintain employee information within ESR, ensuring data quality and compliance with payroll deadlines.

Process a wide range of workforce transactions, including: New starters and onboarding activity Changes to contracted hours Contractual amendments Banding and pay changes Expenses and payroll adjustments Salary sacrifice schemes Maternity, paternity and other employee life-cycle changes Leaver and