Center Care Team - Medical Assistant, Bilingual

Medical Assistant, Bilingual   Job Summary:   Core to the ArchWell Health approach is to have a robust clinical care team focused on the needs of our members. Care teams are responsible for delivering excellent and compassionate primary care and coordinating the care of our members with the broader healthcare delivery system. The Medical Assistant (MA) is a critical role to support the PCP day-to-day and ensure efficiency in the care provided to patients.

MAs will work closely and collaboratively with their teammates to greet and room ArchWell Health members. S/he will be expected to assist in assessing patient’s health conditions, including performing routine diagnostic testing during appointments.   Duties/Responsibilities: Conduct intake with patients, measuring and recording vital signs, patient interview, and medical history; perform examinations and routine screenings, ensuring patients are informed and all questions and concerns are addressed for each procedure  Critically listen and engage with patients throughout appointment, ensuring needs and/or changing in patient conditions are reported to PCP, specialists, and/or other clinical personnel  Perform all tasks with a hyper focus on patient experience, including processing of patient phone messages, including: returning calls; routing calls to other team members as appropriate; calling patients to obtain and relay pertinent information for the physician  Change dressings, apply bandages, remove sutures and other first aid procedures; use CPR skills when necessary, all under physician supervision  Ensure compliance with OSHA safety standards and conduct accurate, legal, and ethical documentation at all times  Provide health coaching to a defined group of patients to support healthy lifestyle choices; follows up with coached patients via weekly calls   Required Skills/Abilities:   Must possess a high degree of emotional intelligence and integrity, driven and focused work ethic  Self-starter with the ability to think creatively and work effectively  Ability to work effectively with various seniorities and diverse populations including staff, providers, members, family members, insurance carriers, vendors and market leadership  Strong communicator that is customer-oriented   Excellent critical reasoning, decision-making, and problem-solving skills to analyze situations, determine risks, and find solutions to prevent future issues and resolve recurring defects  Experience with claims/quality reports and analytical software packages  Proficient skills in Microsoft Office Suite products including Word, PowerPoint, Outlook and Excel plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software  Ability to travel on occasion for company meetings    Education and Experience: High school diploma or equivalent education (GED) required Must be bilingual (insert language need) and able to pass formal proficiency exam as part of the selection process A minimum of 1 year work experience as a Medical Assistant  6+ months' phlebotomy experience is highly desired  Graduation from a nationally accredited Medical Assistant program OR comparable healthcare vocational training (i.e.

foreign-trained physician, paramedic, etc.) required  BLS for Healthcare Providers required  EClinicalWorks or similar EMR experience  Experience working with geriatric patients is a plus  Embodies and serves as a role model of ArchWell Health’s Values: Be compassionate Strive for excellence Earn trust Show respect Stay resilient Always do the right thing   About ArchWell Health: At ArchWell Health, we’re creating a community of caring designed to help our members stay healthy and engaged.

By focusing on a strong provider-patient relationship, routine wellness, and staying active, our members enjoy a higher level of care and b