Job at a glance
TITLE: JOB CODE: FLSA: Non-Exempt SALARY GRADE: 4 JOB FAMILY: Operations UNION REPRESENTATION: CWA 7901/9412 DEPARTMENT: Deposit Operations SUPERVISORY ROLE Y/N: N SCHEDULE: LOCATION: Monday-Friday Hybrid CATEGORY: REVISION DATE: Full-Time 09/26 ABOUT US We practice Beneficial Banking™ by investing in social and environmental impact, prioritizing transparency, and expanding access to equitable financial products, all in pursuit of a banking system that is regenerative for the planet and equitable for all.
We bring that same commitment to our people by cultivating a vibrant, inclusive, and purpose-driven culture where employees are empowered to grow, contribute, and thrive. Together, we strive to make a meaningful difference in the communities where we live and work, creating positive impact through partnership, service, and shared success. POSITION OVERVIEW The Deposit Operations Support Specialist III is responsible for leading and managing complex back-office operational processes, supporting the branch network and other departments, and ensuring seamless operations.
The Specialist III serves as a subject matter expert (SME) for deposit operations, identifies and drives strategic improvements, mentors other team members, and handles high-level escalations and critical deposit-related processes. This role ensures compliance with federal and state regulations, minimizes risk, and supports operational excellence while meeting customer service expectations. This is a unionized position through the Communication Workers of America.
ESSENTIAL DUTIES Ensures compliance with and maintains advanced knowledge of banking laws, regulations, internal policies, and procedures. Acts as a senior resource and SME for all deposit operations functions, providing guidance to Deposit Operations Specialists I and II. Oversees complex processes such as reconciliation of escalated discrepancies, high-value transactions, and regulatory reporting.
Manages and reviews advanced electronic transactions, including ACH, wire transfers, treasury services, mobile deposits, and bill payments. Leads and coordinates audits on all deposit operations processes and ensures timely resolution of any findings. Partners with leadership to develop, implement, and refine deposit operations procedures to improve efficiency and compliance. Oversees Dormant and Inactive account management, including escheatment processes in accordance with state law.
Works with department management to perform annual W-8 and W-9 certifications, B-Notice Processing for compliance with IRS regulations, including form and/or response reviews, and follows up with branches and departments for corrections and form completion integrity. Identifies potential areas of risk or loss and recommends strategies to mitigate them. Reviews end-of-year tax notices, such as 1099 and 1099R.
Serves as the primary contact for escalated issues from branches, departments, and external vendors. Manages IRA processing, such as RMDs, distributions, contributions, and ensures compliance with tax regulations. Responsible for processing all legal actions, including garnishments, levies, and subpoenas, responding by deadlines, and working with legal counsel as needed. Maintains an understanding and knowledge of electronic and check payment processing workflows with Fiserv DNA, Federal Reserve Bank, and various correspondent banks to assist the Central Operations Department and other departments with research and any special handling.
Oversees Zelle processes and handling of disputes in accordance with program requirements and bank policies/procedures. Performs advanced General Ledger reconciliations, ensuring accuracy and resolving discrepancies in a timely manner. Develops reconciliation procedures and provides training to ensure team adherence to best practices. Completes mandatory compliance training and ensures team