Job at a glance
Sales Advisor Job Purpose: As a Sales Advisor, you will work with your Management team to implement the ultimate Omnichannel shopping experience for our customers, ensuring they are given the highest level of service by living our Service Promise. You’ll be part of a team that has fun, supports each other and delivers results. You will do this by living and breathing our brand values in everything you do: Customer Obsessed, Play To Win, We Are One and It Starts With Me.
You will inspire our customers to look good and express themselves with the latest fashion wherever and whenever they want. You will achieve this by being an ambassador for the brand and demonstrating our Customer Obsessed value. Accountabilities and Responsibilities: CUSTOMER You’ll help inspire our customers to look and feel good by delivering our service techniques You are able to create a fantastic customer experience and you let your personality and individual style shine through in everything you do We’re Omnichannel, which means we don’t just sell products in store, but online as well, through our App and website so if a customer can’t find what they are looking for in store, you will help them find it online.
In doing so, you will make it easy for them, so they feel like they are shopping with one brand You’re passionate about understanding who our local customers are and embrace this to not only drive sales but also connect to our customers and the local community including our charity partners We want all our stores to look great and be easy to shop. You’ll support in delivering great standards in store, and helping create a visually exciting experience that inspires our customers to walk in and shop with us TEAM You will help to create an environment that embraces everyone, valuing different people and different opinions and encouraging everyone to have fun and have a voice We want our team to grow and develop themselves.
To do this, you will take a proactive approach to your own journey of self-development stretching yourself to realise and fulfil your own potential You’ll be able to work collaboratively to deliver our Retail Strategy GROWTH You recognise your own contribution makes a difference towards performance and Objective Key Results (KPIs) Keep up to date with everything New Look has to offer so you can recommend our products and services in a genuine and authentic way, driving store performance and brand awareness You will be aware of store targets and show a determination to exceed these You will ensure the store environment is safe for our customers and team members by understanding your responsibility to follow all Health and Safety procedures You’ll help protect our profit by understanding the areas the store needs to focus on to maximise sales, reduce loss and control our costs You will fulfil your responsibility to remain compliant with all Mandatory Training Modules Skills and Knowledge: You’re confident with people and passionate about talking to our customers.
You communicate well and deliver a great customer experience that showcases your personality every time You understand who the core customer is that shops within your local market You’re passionate about fashion and clothes, and you stay up to date with the latest trends Retail is fast paced and forever evolving you embrace this change and demonstrate resilience, supporting your team members to do the same You understand what it is to be a part of a team and work together, demonstrating the values and behaviours that make you a great team player You’ll have a keen eye for detail in maintaining great store standards Previous experience in retail is desirable but not essential Key Relationships: Store Manager Deputy/Sales Manager Supervisor Wider Store team Local New Look store Roles and Responsib