Job at a glance
Some careers shine brighter than others. I f you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC Group Chief Operating Office (GCOO) is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency.
Transformation Services combines global expertise and technology to help keep us ahead of the competition. Transformation Services is part of the GCOO Change Execution, delivering initiatives to simplify the GCOO operating model and in partnership with the Business COOs, drive transformation activity across business lines. GCOO Transformation Services is accelerating and delivering effective change globally, with capabilities across consulting, programme/project management, business analysis and portfolio management.
We are currently seeking a high caliber professional to join our team as a Strategic Change Director . Principal Accountabilities: The purpose of the Strategic Change Director role is to lead large pools of change specialists managing projects and programmes across multiple locations, from a cost, capability and delivery perspective as well as successfully lead, shape and deliver large scale complex change from design to delivery.
The Strategic Change Director needs to be an energized, ambitious and high performing change leader who operates at the highest levels of professional capability in the banking or professional services industries: Driven – demonstrate a proactive professional service ethic, and use it to drive results Smart – be a fast-learning problem solver who is comfortable with ambiguity Credible – display high EQ and excellent communication skills, able to navigate a complex organisation, develop domain knowledge and influence stakeholders Skilled – have broad mastery of end-to-end change management skills, in particular, Agile The role holder is expected to be a ‘trusted advisor’ to senior executive leaders across HSBC, with whom they are partnered by identifying opportunities, constructively challenging conventional thinking, ensuring the customer and colleague outcomes shape the design, and then helping to prioritise and drive the execution of their change needs with a focus on delivering the desired customer, colleague, operational, and regulatory / financial outcomes.
The role holder is accountable for making complex HSBC-wide decisions, delivering high value financial improvement initiatives or regulatory outcomes, and creating an environment for development and capability uplift within the Transformation team. They will support the Global and Regional Head of GCOO Transformation Services in creating and leading a world class change organisation which is recognised as market leading.
They will drive key programmes and both global and regional initiatives in line with the objectives and priorities of the function. At a site level, the role holder will be responsible for ensuring the day-to-day management of all teams on site, collectively managing the upskilling and capability development. They will also be responsible for the delivery of quality resource in a timely manner, creating an environment for the development of capability of our people for Transformation Services priority activities, creating and sustaining a pool of talented execution specialists.
The role holder will need to be conversant with all facets of the change process including co-creating business cases and justification for initiatives, initiation of change, designing an approach and plan, designing the solution and its impact on the operating model, programme management, business analysis, change adoption and implementation needs, as well as ensuring outcomes and benefits materialize.
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