Customer Services Representative

This classification processes payments for utility services and property taxes, or admission fees for the zoo, and performs customer service functions for the City of Alexandria. Work is performed under the direct supervision of the Customer Service Manager. Positions in the Customer Service Department are considered essential during emergencies and are required to work during storm-related events.

Position is also subject to work overtime, including holidays and weekends. Greets and assists customers at front desk or drive-through window with utilities services; performs customer service tasks, Receives payments for municipal electric, gas and water utility services, property and delinquent taxes and fees, or admission fees and tickets; provides accurate change and issues receipts. Verifies payment amounts and account information are correct; posts payments to customer accounts or enters attendance records in computer database.

Balances cash drawer at the completion of shift and reconciles with monies received; prepares deposits. Trains in and assists with customer account functions such as: researches customer accounts, establishes payment arrangements, processes service requests, prepares service orders and other documentation, and maintains file system of departmental records. Operates a personal computer, calculator, and related office equipment; utilizes specialized software in support of the department’s function.

High School diploma or GED; supplemented by one (1) year of experience in cashier, customer service or clerical work; or any equivalent combination of education, training, and experience.