Job at a glance
Bloomreach is building the world’s premier agentic platform for personalization .We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey. We're taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses.
We’re making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey. We're designing the future of autonomous marketing , taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do. And we're building all of that on the intelligence of a single AI engine — Loomi — so that personalization isn't only autonomous…it's also consistent.From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty.
We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora. Role Overview As an Academy Content Consultant, you will join our internal product education team to design and develop high-quality learning content. In this role, you will lead course development projects end-to-end, translating complex product functionality into engaging educational experiences that empower Bloomreach users.
Operating with a degree of autonomy, you will collaborate closely with Subject Matter Experts and cross-functional partners in a fast-paced SaaS environment. This position offers excellent opportunities for continuous growth, tool specialization, and direct impact on customer success. As an Academy Content Consultant, your job will be to: Own Course Development Projects End-to-End: Take full responsibility for the post-design planning, execution, iteration, and timely delivery of assigned course projects.
Design Instructionally Sound Experiences: Craft logical learning journeys and clear storyboards. You are expected to document and articulate the instructional design rationale (e.g., cognitive load management, scaffolding) behind your major design decisions. Develop High-Quality Learning Assets: Independently build complex, multi-component digital assets—including interactive e-learning modules, scenario-based assessments, video software walkthroughs, and supporting job aids, delegating tasks to junior team members where appropriate.
Collaborate and Partner with SMEs: Independently coordinate with Subject Matter Experts (SMEs) and operational stakeholders to extract technical knowledge, secure their review time, and maintain realistic production schedules. Apply Global-First & Accessible Design Principles: Develop experiences with global audiences in mind, using simple language and sentence structures for non-native English speakers.
Proactively build content that aligns with the team's accessibility standards and WCAG principles. Optimize Production via GenAI: Integrate and test approved GenAI rapid-prototyping tools to streamline script drafting and asset creation, while maintaining rigorous quality assurance (QA) and brand consistency. Troubleshoot Authoring Tools & LMS: Serve as a participating technical problem-solver within the team's core authoring toolkit (e.g., Rise 360, Google Slides, Elai) and the Learning Management System (LMS).
You have the following experience and qualities: Instructional Design Experience: Ideally 2–3 years of professional experience designing and developing digital learning experiences, preferably within a SaaS, B2B, or high-growth technology environment. Grounded Methodology: A strong understanding of modern instructional design theories and frameworks, with the ability to confidently justify your design choices to stakeholders.
Technical Authoring Proficiency: High comfort and hands-on exper