Complaints Administrator Intern

Takealot South Africa's leading online retailer, is looking for a talented Complaints Administrator Intern to join our team.  We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us!  Think you’ve been challenged before? Think again! Key Responsibilities To assist the complaints administrative process and resolution thereof.  Understand the different departments’ policies and procedures, in order to facilitate investigations and communicate effectively within the expected timelines.  Understand the delivery process end to end to investigate and resolve logistic escalations, in order to provide and action resolution feedback where applicable to our clients.  Liaise with the Takealot Fulfilment branches, DC’s, Supply Chain and team leads from respective teams where necessary to drive resolution.  Liaising with customer service to obtain further information to facilitate investigation resolution.

Building and maintaining sustainable business relationships amongst stakeholders.  General organizing and administrative support as required.  Performs other related duties, in accordance with operational business requirements.  Requirements & Qualifications:  N6  No prior work experience required — this is an entry-level internship Skills Required: Computer Literacy: Be able to utilise computers and digital platforms.

Software proficiency in MS Office Suite (Word, Excel, PowerPoint). Good written, verbal, and visual communication skills. Good time management and organisational skills. Capability to collect, interpret, and present data. Excellent problem-solving skills and logical thinker.  Must be able to respond quickly to ever changing and evolving situations and processes. Must be able to work well under pressure with a strong attention to detail.  Good interpersonal skills - must be able to work well as an individual as well as part of a team.

Attributes Required: Good problem-solving skills and logical thinker.  Must be able to respond quickly to ever changing and evolving situations and processes. Self-starter able to initiate new projects (where able).  Strong communication skills, both verbal and written.  Good time management working towards daily/weekly KPI’s.  Willingness to learn and grow within the team and company.  Reading, understanding and compiling reports advantageous  Focused, self-motivated and target driven; determined to succeed.  Willingness to learn and grow within the team and company.

This is an 18-month contract High Level:  At the Takealot Group, our Internship  Programme will help you build both technical and soft-skills to launch your career, learning from the best in the business. The Internship  program will prepare you for a career in a large-scale and fast-paced environment. Every selected Intern   gains unique insights into the e-commerce environment with vast amounts of practical experience from daily exposure to a broad range of skills.

The program consists of various technical and soft skill courses where you will receive training on a variety of areas. You’ll be working with some of the strongest professionals South Africa has to offer who bring experience from a multitude of Great Industries.   The Environment: takealot.com employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of takealot.com being the leading e-commerce company in Africa.

We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve. We are short on ego and high on output. We are doers and not only thinkers, it’s all in the execution after all. We love what we do and what we are creating. Let’s talk about life @ Takealot Group The power is in your hands: We offer a market-related, Total Remuneration Package