Director, Strategic Operations

Partner directly with Zip’s US CEO to operationalize the most important strategic priorities and decisions for the US business Bring top-tier strategy consulting experience and an operator mindset to complex, enterprise-level challenges Remote-first opportunity for US-based employees with the option to work in-person out of our Manhattan office  Start your adventure with Zip We’re looking for a Director, Strategic Operations to work directly with our US CEO at the center of strategy, decision-making and execution for Zip’s US business.

You’ll be a trusted thought partner, helping shape our most important priorities, pressure-test decisions and turn strategy into action. Working across the senior leadership team, you’ll keep the organization focused on what matters, surface issues before they slow us down and create the alignment needed to move quickly. You’ll help translate executive priorities into action across the business, carrying context and strategic thinking into critical conversations, bringing back a candid view of where attention is needed, and keeping important work moving across teams.

This role calls for the analytical rigor and problem-solving toolkit built within a top strategy consulting firm, paired with the judgement, influence and ownership of a hands-on operator. Interesting problems you’ll get to solve Shape the priorities that matter. Partner with the US CEO and senior leaders on annual and quarterly planning, translating strategy into clear priorities and helping enable decisions about what we pursue, pause or deprioritize.

Tackle the highest-impact business questions. Structure complex problems, pressure-test assumptions, synthesize data and perspectives, and develop recommendations on Zip’s most important decisions and opportunities. Turn strategy into execution. Drive the operating rhythm behind company priorities, establishing clear goals, milestones, owners and accountability to keep execution moving. Move critical priorities forward.

Carry context and decision principles into key conversations, enable progress across teams, and surface a clear and candid view of where the business needs attention. Create alignment when there isn’t an obvious answer. Bring the right leaders together when perspectives differ, decisions stall or ownership is unclear, helping teams resolve the issue and move forward. Spot collisions and constraints before they become blockers.

Connect plans across the business to identify competing demands on people, budget and resources, then work with leaders to resolve the trade-offs. Build the handful of metrics that matter. Develop and maintain the KPIs that give senior leadership a clear view of whether our strategy is working, where execution is drifting and when we need to change course. Own critical cross-functional initiatives.

Lead high-impact work that spans teams, from defining the problem and aligning stakeholders through execution and measurable outcomes. Make complex ideas clear. Turn strategy, data and decisions into clear narratives that help senior leaders, teams and key stakeholders understand where we’re going, why it matters and what needs to happen next. Make the way we work smarter. Use AI and emerging tools to improve research, synthesis, analysis and workflows, while applying critical thinking and human judgement to the decisions that matter.

What you’ll bring to the team 15+ years of experience, including significant experience within a strategy consulting firm solving complex strategic, operational or transformation challenges. Experience working directly with CEOs, C-suite executives or equivalent senior leaders on enterprise strategy, planning and high-stakes decisions. A track record of moving from strategy creation through execution, with clear examples of personally driving measurable business outcomes.

Exceptional critical thinking and problem-solving skills, with the ability to structure ambiguous problems, identify what matters and develo