Job at a glance
ABOUT US At POWERX, we make power work. We deliver engineering, protection and control, commissioning, NETA field services, and compliance, supporting the full lifecycle of power infrastructure. With a multinational footprint across the United States and Canada, we bring technical depth and field-proven experience to every project. POWERX is built on four pillars, with our people as the foundation.
Guided by our values, HEART, our people-first culture shapes how we show up for each other and for our clients because we believe the best work comes from people who feel valued and supported. That commitment to excellence has been recognized nationally, including Great Place to Work, Fortune Best Workplace in Construction, and Power Best Companies. In an industry where technology and complexity are ever-changing, we’re ready to help you meet today’s challenges while preparing for tomorrow’s innovations.
Work with a team that’s powered by excellence. OUR POWERX PERKS Competitive Pay Incentives for Certifications Referral Bonus Program Tuition Reimbursement Medical, dental, vision, LTD, STD, Basic Life/AD&D, and other ancillary products 401k program with a company match Performance Program Paid Parental Leave PTO including Wellness Days and Paid Holidays And much more! Job Summary: The Field Service Manager provides strategic direction, leadership, and coordination of the Testing Department.
This role is responsible for achieving optimal performance while providing mentorship, guidance, and support for the personnel. This individual will foster professionalism, respect, and positive attitudes among the team while ensuring excellent customer support and consistent, high-quality service. The Field Service Manager will coordinate with other departments including Accounting/Finance, Sales, and Human Resources to best support the goals of the department and the organization.
Supervisory Responsibilities: Testing Department Head - responsible for success of testing department, directs testing department, accountable for work performed by testing department. Supervises: Front Line Supervisors, Scheduler, and Field Service Technicians 1-4. Duties/Responsibilities: Operational Oversight Assist the Operations Manager in overseeing the day-to-day operations of the Testing Department.
Support Operations Manager with project percentage of complete billing meetings and best practices. Prepare reports and debriefs for Operations. Coordinate with other technical departments to achieve the best overall service and productivity. Promote an uncompromising safety culture within the department. Assist with answering technical questions from customers, sales personnel, subcontractors, or vendors.
Training and Development Perform classroom and on-the-job training for Testing Department personnel. Ensure proper methods and procedures are documented and consistently utilized. Guide and mentor subordinates in achieving their highest credentials and the best possible proficiency in their respective fields. Present technical presentations during training meetings. Assist with onboarding of new technicians and participate in stay and annual performance reviews of technicians.
Resource Management Ensure necessary equipment and supplies are available for technical personnel. Ensure proper safekeeping, testing, calibration, and upkeep of all equipment, tools, and resources. Track company-issued equipment provided to technicians and monitor rented equipment to ensure prompt returns. Coordinate with Accounting/Finance to promote good safekeeping and stewardship of resources.
Scheduling and Utilization Regularly review schedules and direct adjustments to correct inaccurate time allocations, underutilization, overutilization, and changed priorities with the scheduling department. Track and update technician capabilities for the scheduling department. Quality Assurance Ensure datasheets and reports are accurate and submitted in a timely manner. Conduct