Front Desk Concierge- The Pinch

Front Desk Concierge The Pinch | Charleston, SC About The Pinch The Pinch is a luxury boutique hotel located in the heart of historic downtown Charleston. Part of the Method Co. portfolio, The Pinch offers an intimate, residential-style hospitality experience across 25 thoughtfully designed suites, combining exceptional design, highly personalized service, and a distinctly local point of view. Recently recognized among the world’s best hotels, The Pinch is committed to creating memorable stays through thoughtful details, genuine hospitality, and a team that takes pride in anticipating the needs of every guest.

Position Overview The Pinch is seeking a warm, polished, and service-driven Front Desk Concierge to join our team. This role serves as both the welcoming face of the hotel and a trusted resource for our guests throughout their stay. The Front Desk Concierge is responsible for traditional front desk operations while also delivering highly personalized concierge service. From coordinating pre-arrival details and welcoming guests to securing dining reservations, arranging transportation, and creating customized Charleston itineraries, this individual plays an integral role in shaping the overall guest experience.

The ideal candidate is naturally hospitable, highly organized, resourceful, and excited by the opportunity to create thoughtful and memorable experiences. Responsibilities Welcome and engage guests with warmth, professionalism, and genuine hospitality. Manage guest arrivals and departures, including check-ins, check-outs, reservations, billing, and payment processing. Respond promptly and professionally to guest inquiries by phone, email, and in person.

Coordinate pre-arrival communication and gather guest preferences to personalize each stay. Provide guests with a thorough introduction to The Pinch, its amenities, and available services. Serve complimentary welcome beverages during the arrival experience. Maintain detailed and accurate guest profiles, including preferences, special requests, and follow-up items. Coordinate spa appointments, including massages, facials, and other available treatments.

Assist with dining reservations at Lowland and other Charleston restaurants, utilizing Resy and other reservation platforms. Provide thoughtful recommendations for restaurants, shopping, attractions, cultural experiences, and local destinations. Arrange transportation, floral deliveries, groceries, baby equipment rentals, in-room amenities, celebrations, and other special requests. Coordinate elevated guest experiences including private sailing charters, carriage tours, cooking classes, walking tours, private transportation, and other curated activities.

Create personalized itineraries based on guest preferences, interests, and length of stay. Assist with celebrations, private events, group dining experiences, and VIP arrangements. Resolve guest concerns with professionalism, empathy, and urgency, escalating matters to leadership when appropriate. Partner closely with Housekeeping, Engineering, Food & Beverage, and hotel leadership to ensure a seamless guest experience.

Set up, replenish, maintain, and break down the hotel’s complimentary breakfast and coffee bar while ensuring exceptional presentation and cleanliness. Maintain a thorough knowledge of hotel offerings, neighborhood destinations, Charleston attractions, and local events. Support additional front office and guest experience responsibilities as needed. Qualifications Previous experience in luxury hospitality, hotels, concierge services, guest relations, restaurants, or another high-touch service environment preferred.

Genuine passion for hospitality and creating memorable guest experiences. Warm, polished, professional, and approachable demeanor. Excellent verbal and written communication skills. Strong organizational skills and exceptional attention to detail. Ability to anticipate guest needs and proactively identify opportunities to enhance the gu