IT Systems Engineer

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying.

Want to learn more about life at Klaviyo? Visit klaviyo.com/careers  to see how we empower creators to own their own destiny. At Klaviyo, we value the unique backgrounds, experiences, and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements.

If you’re a close but not exact match with the description, we hope you’ll still consider applying.   About the team:   Klaviyo’s global corporate Information Technology (IT) team is responsible for providing technology systems, administration, and support to Klaviyos around the world. Our main goal is to ensure that Klaviyos everywhere have a strong technology foundation to do great work.

The IT Team solves problems using technology and provides Klaviyo’s continued scalability and sustainable employee growth in a rapidly evolving environment. The IT Systems team is primarily responsible for SaaS systems administration and end-to-end lifecycle management, building automation, and engineering solutions for both other internal teams and the business. The IT Systems team is highly collaborative, working closely with the IT Searchbar team, our end-user support team as well as with our Security, Networking, AI, Risk, and Trust teams, and the broader Engineering department.    About the role:   As an IT Systems Engineer on the IT Systems team, you will help design, implement, and maintain the enterprise systems every Klaviyo depends on identity, endpoint management, and the SaaS platforms that run the company.

You’ll contribute to projects that range from SSO/SCIM implementations to multi-tool integrations and automations, with a focus on scalability and efficiency. You’ll work closely with operations, engineering, and the IT Searchbar team to keep systems healthy and help work through technical escalations. Klaviyo is building an AI-first future, and IT is where a lot of that gets real. You will be expected to use AI in your day-to-day work to research, script, document, and troubleshoot faster, and to help bring AI-assisted workflows to the systems we run for the rest of the company.

This is a hands-on, high-learning role for someone early in their systems career who wants to build depth quickly alongside senior engineers.   How you’ll have an impact   Own your projects and tickets end to end from problem statement to rollout to documentation and when you see something broken, fix it or get it to the right owner rather than route around it. Ship changes quickly to systems that thousands of Klaviyos rely on, while testing your work, getting a peer review, and having a rollback plan before you touch production.

Speed matters, and so does not skipping steps. Treat Klaviyos as your customers partner with stakeholders to build and improve the tooling, integrations, and documentation that make their work easier today and scale for where the business is headed. Leave behind clean configurations, least-privilege access, and runbooks and knowledge base articles good enough that the next person never has to ask you.

Be clear on what success looks like for each project, and use ticket data, system telemetry, and adoption metrics to show the impact of what you built. Ramp on new platforms quickly, use AI to accelerate both your learning and your output, and treat feedback from your team as a gift.   Requirements:   2+ years of hands-on experience in IT support, systems admini