Retail Operations Manager

At Curaleaf, we’re redefining the cannabis industry with a strong commitment to quality, expertise, and innovation. As a leading global cannabis provider, our brands—including Curaleaf, Select, and Grassroots—offer premium products and services in both medical and adult-use markets. Join us at Curaleaf to be part of a high-growth, purpose-driven company that champions corporate social responsibility through our Rooted in Good initiative, supporting community outreach and positive change.

Here, you’ll have the opportunity to make a meaningful impact, drive innovation, and help shape the future of cannabis. Retail Operations Manager Region: Florida The candidate must be based out of the Tampa, FL or Miami Metro Area and be willing to travel 50% of the time throughout the state.  About the Role Are you a retail operations leader who thrives on driving results at scale? Join Curaleaf as a Retail Operations Manager and play a pivotal role in shaping the future of cannabis retail across the country.

At Curaleaf, you'll have the opportunity to influence retail operations nationwide, collaborate with talented leaders across the organization, and help shape the future of cannabis retail while making a meaningful impact on both, the team and customer experience. In this role, you'll serve as a key member of the National Operations team, partnering with leaders across multiple markets to drive operational excellence, improve profitability, and deliver exceptional customer experiences.

You'll help identify opportunities, implement innovative solutions, and influence strategic initiatives that enhance performance across our retail footprint. This is an exciting opportunity for a collaborative, data-driven problem solver who enjoys working cross-functionally, coaching leaders, and turning big ideas into measurable business results.  What You'll Do Drive operational excellence across Curaleaf's retail locations by identifying opportunities, implementing solutions, and ensuring consistent execution.

Partner with Store, District, Area, and Regional leaders to improve performance, enhance the customer experience, and achieve business goals. Serve as a national retail operations subject matter expert, supporting new initiatives, operational rollouts, testing, and training programs. Analyze key business metrics, financial performance, and operational KPIs to identify trends, opportunities, and areas for improvement.

Conduct national-level P&L analysis and provide recommendations to drive profitability and operational efficiencies. Develop, maintain, and optimize procedures, processes, and operational standards across the organization. Collaborate with cross-functional partners to support sales growth, operational improvements, and strategic initiatives. Lead and support national projects from concept through execution, ensuring successful implementation and adoption.

Partner with the Retail Systems team on system enhancements, testing, new technology implementations, and ongoing optimization efforts. Support new store openings, product launches, and other critical business initiatives across multiple markets. Build and maintain strong relationships with internal stakeholders and external vendors to support operational success. Use data and market insights to identify business opportunities and improve performance across both medical and adult-use markets.

Coach and support retail leaders, helping them drive accountability, operational consistency, and exceptional results. Continuously evaluate and improve retail operations from both a customer experience and back-of-house efficiency perspective. Travel up to 50% to support stores, initiatives, and operational priorities across the country. What You'll Bring Bachelor's degree in Business Management, Hospitality Management, or a related field, or equivalent retail operations experience.

3-5+ years of operational management experience within a retail or hospitality multi-unit env