Job at a glance
About Us Scorpion is the leading provider of technology and services helping local businesses thrive. We do this by helping customers understand local market dynamics, make the most of their marketing, and deliver experiences their customers will love. We offer tools to know what’s going on with marketing, competitors, and customers. We offer a unique blend of AI support and teams of real human people with local expertise committed to customer success.
At Scorpion, we are ready to do whatever it takes to help our clients reach their goals. Our technology and personalized tools bring everything together to help local businesses easily understand their unique business, market, and customer needs. We put SEO, Reviews, Advertising, Email Marketing, Chat and Messaging, Social Media, Website, Lead Management, Appointment Scheduling, and more to work for local businesses.
We’re a technology-led service with a human touch. About the Role *]:pointer-events-auto scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]" data-turn-id="request-WEB:14f84983-cf42-4779-b994-2f09101a71ff-3" data-testid="conversation-turn-8" data-scroll-anchor="true" data-turn="assistant"> The Senior Training Specialist owns the design, delivery, and continuous improvement of enablement programs for Customer Success, with a primary focus on onboarding and ongoing skills development for Marketing Assistants and Account Managers.
This role independently develops and facilitates training across the Scorpion technology suite (Platform, CSX, CMS, My Site, Enterprise Portal), client communication and service standards, account management practices, and core digital marketing concepts. Serving as a subject-matter resource and strategic partner to Customer Success leaders and cross-functional teams, the Senior Training Specialist identifies learning needs, translates business and performance gaps into effective learning solutions, and uses data and feedback to continuously improve programs.
This role helps ensure client-facing teams build the knowledge, skills, and confidence needed to ramp quickly and perform consistently. Internal candidates will receive priority consideration for this role. However, external applications are welcomed and will be reviewed if the position is not filled internally. What Your Success Will Look Like Own the design, delivery, and continuous improvement of onboarding and skills-training programs for customer-facing roles, including client communication, service standards, tools, workflows, and turnaround expectations.
Independently facilitate engaging in-person and virtual learning experiences, adapting delivery methods and content based on audience needs, performance gaps, and business priorities. Design, build, and maintain training curricula, facilitator guides, job aids, assessments, and other enablement resources for the Scorpion technology suite and digital marketing channels, including SEO, paid media, social, and content.
Assess learning and performance needs in partnership with Customer Success leaders and subject-matter experts and recommend appropriate training or enablement solutions. Own assigned learning paths within the LMS / enablement platform, including curriculum structure, scheduling, enrollment, completion tracking, assessments, and ongoing optimization. Analyze learner feedback, assessment results, quality scores, completion data, and performance indicators to evaluate training effectiveness and identify opportunities for improvement.
Translate insights from training and performance data into actionable recommendations and implement improvements to programs, content, and learning experiences. Maintain and continuously improve the enablement content library, establishing scalable and consistent resources for client-facing teams. Partner with Account Managers, Directors, Customer Success leadership, and cross-functional support teams to anticipate enablement needs and ensure training reflects evolving tools, p